Restoration Project Manager

Michael and Son Restoration•Baltimore, MD

About The Position

Michael & Son Services is seeking an experienced Restoration Project Manager to manage restoration projects from initial inspection through completion, billing, and payment. The role involves keeping multiple projects on track, communicating with customers and insurance partners, coordinating crews and vendors, and ensuring work is properly documented and completed to company standards. The position is in the Baltimore, Maryland area and includes participation in a rotating after-hours on-call schedule.

Requirements

Water and mold restoration experience.
Strong organization and follow-through.
Ability to independently manage multiple active projects.
Strong written and verbal communication skills.
Comfort working with customers, crews, and other professionals.
Valid driver's license and insurable driving record.
Ability to work a rotating on-call schedule.
IICRC certification(s).
Experience with Xactimate, Encircle, or similar software.

Responsibilities

Inspect new restoration losses and determine the work needed.
Explain the restoration process to customers and sell recommended work.
Develop and review scopes of work and ensure crews understand the required work.
Manage multiple projects simultaneously.
Keep customers updated throughout projects.
Communicate with insurance adjusters, agents, property managers, and other partners.
Monitor drying progress, schedules, jobsite conditions, and changes to the scope of work.
Ensure project files are properly documented and ready for billing.
Follow up on issues delaying billing or payment.
Identify problems early and take action to keep projects moving.
Ensure completed work meets company standards before closing projects.
Participate in a rotating after-hours on-call schedule.