Project Manager - Restoration

Emergency Restoration Experts • Hickory, NC

15h

About The Position

Emergency Restoration Experts (ERX) has operated since 2013 and provides emergency property restoration services for structural and personal property affected by water, fire, mold, biohazard, and other conditions. The company describes its mission as “Every time we interact with others, we do so to improve their lives” and aims to become the “Titans” of the Restoration Industry.

ERX is hiring a full-time Project Manager Repairs to cultivate strong professional relationships with customers, address customer concerns professionally and effectively, and follow concerns through to resolution. The role manages projects, provides customer service, and supports and directs the team as needed. The Project Manager communicates with homeowners and insurance adjusters, serves as a secondary representative to clients, and provides metrics on revenue, costs, collections, and workload.

The role includes daily travel to customer locations and on-site projects. Work may take place in non-climate-controlled or office environments, with noise levels ranging from moderate to loud. Evening and weekend availability is required.

Requirements

• Excellent command of MS Office and CRM software.
• Experience in business development, marketing, or sales.
• Ability to work evenings and weekends.
• Valid unrestricted driver’s license.
• Ability to commute daily to customer locations and on-site projects.

Nice To Haves

• Knowledge of the Restoration and Construction industries.

Responsibilities

• Manage projects and provide customer service to customers.
• Support and direct the team as needed.
• Communicate effectively with homeowners and insurance adjusters.
• Act as a secondary representative to clients.
• Provide metrics on revenue, costs, collections, and workload.
• Handle all collections on projects.
• Attend weekly WIP meetings.
• Ensure subcontractor invoices are submitted upon completion of their work.
• Travel daily to customer locations and on-site projects.

Benefits

• Bonus/commission
• Dental insurance
• Disability insurance
• Life insurance
• Medical insurance
• Vision insurance
• 401(k) company match
• Paid time off
• Company phone
• Fuel card for work-related travel

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed