Restoration Project Manager

SERVPRO Team JRF•Salem, MA

1d•Onsite

About The Position

SERVPRO Team JRF is seeking a Restoration / Mitigation Project Manager for their Salem, MA office. This role involves managing a portfolio of Massachusetts jobs, including water damage mitigation, fire and smoke restoration, and mold remediation. The Project Manager will be responsible for managing field crews, communicating with insurance adjusters and property owners, writing and negotiating Xactimate and Symbility scopes, and ensuring projects are completed on time, within budget, and to standard. The total compensation package includes a base salary and a performance bonus, reflecting the expectation of an experienced, independent, and accountable individual. This is not a training position, and candidates must have prior experience in restoration project management.

Requirements

Minimum 3 years of hands-on project management experience in the property restoration industry — water, fire, or mold (not general construction).
Demonstrated experience writing and managing Xactimate or Symbility estimates.
Working knowledge of IICRC S500 (WRT) and S520 (AMRT) standards.
Experience managing insurance adjuster and TPA relationships and navigating the carrier billing process.
Valid driver's license with a clean driving record — required to operate company vehicles.
Clean background — background check is a condition of employment.
Ability to meet the physical demands of the role: lifting, working in confined or wet environments, wearing appropriate PPE.

Nice To Haves

Active IICRC WRT, ASD, or AMRT certification.
Experience with carrier preferred vendor / TPA programs (Contractor Connection, Alacrity, PSA, or similar).
OSHA 10 or OSHA 30.
Prior SERVPRO system experience.

Responsibilities

Manage water damage mitigation, fire/smoke restoration, and mold remediation projects from initial response through job close.
Serve as the primary contact for property owners, insurance adjusters, and TPAs throughout the project lifecycle.
Write, submit, and negotiate Xactimate and Symbility scopes, supplements, and change orders.
Schedule, direct, and supervise field crews and subcontractors across active Massachusetts job sites.
Conduct moisture mapping, psychrometric readings, and daily monitoring documentation on mitigation jobs.
Ensure all work meets IICRC S500 and S520 standards and carrier program requirements.
Maintain complete, real-time job documentation: photos, moisture readings, daily logs, authorizations, and certificates of completion.
Communicate proactively with adjusters and TPAs to move files forward and avoid approval delays.
Manage materials, equipment, and subcontractor costs to protect job-level gross margin.
Identify and capture supplemental scope on active jobs.
Participate in the on-call rotation for after-hours emergency response.