Restoration Project Manager

Michael and Son Restoration • Raleigh, NC

2d

About The Position

Michael & Son Services is seeking an experienced Restoration Project Manager to manage restoration projects from the initial inspection through completion, billing, and payment. The role involves keeping multiple projects moving, communicating with customers and insurance partners, coordinating crews and vendors, and ensuring work is documented and completed properly. The position is in the Raleigh, North Carolina area and includes a rotating after-hours on-call schedule.

Requirements

• Water and mold restoration experience.
• Strong organization and follow-through.
• Ability to independently manage multiple active projects.
• Strong written and verbal communication skills.
• Comfort working with customers, crews, and other professionals.
• Valid driver's license and insurable driving record.
• Ability to work a rotating on-call schedule.
• IICRC certification(s).
• Experience with Xactimate, Encircle, or similar software.

Responsibilities

• Inspect new restoration losses and determine the work needed.
• Explain the restoration process to customers and sell recommended work.
• Develop and review scopes of work and ensure crews understand the work to be done.
• Manage multiple projects simultaneously.
• Keep customers updated throughout each project.
• Communicate with insurance adjusters, agents, property managers, and other partners.
• Monitor drying progress, schedules, jobsite conditions, and changes to the scope of work.
• Ensure files are properly documented and ready for billing.
• Follow up on issues holding up billing or payment.
• Identify problems early and take action to keep projects moving.
• Ensure completed work meets company standards before closing the project.
• Participate in a rotating after-hours on-call schedule.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending account (FSA)
• 401(k) with company match
• Paid time off
• Take-home company vehicle
• 2.5% commission when selling a job and an additional 2.5% commission when the job is collected
• Potential quarterly bonus based on additional metrics

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed