Restoration Project Manager

SERVPRO - Creative Cost Control Corporation•Salem, VA

24d•$55,000 - $65,000

About The Position

SERVPRO Team Mongan is seeking a Restoration Project Manager to lead restoration crews and oversee assigned projects from initial scope through completion. This hands-on leadership role combines field oversight, team management, estimating, and customer communication. The manager coordinates people, equipment, schedules, and documentation to deliver quality work, control costs, and provide a positive customer experience.

Requirements

At least three years of restoration industry experience.
At least one year of management or supervisory experience.
A valid driver’s license.
A high school diploma or GED.
Strong leadership, organization, and problem-solving skills.
Clear communication and a customer-focused approach.
Comfort using technology and learning company software.
Successful completion of a background check, subject to applicable law.

Nice To Haves

An associate or bachelor’s degree.
IICRC certification.

Responsibilities

Develop scopes of work and prepare estimates using company software.
Work with customers, clients, and insurance representatives to obtain approval of project scopes and estimates.
Schedule, coordinate, and oversee restoration crews, subcontractors, equipment, and other resources.
Monitor project progress, address obstacles, and keep work moving toward completion.
Manage production expenses and the effective use of equipment, vehicles, materials, and other company assets.
Communicate consistently with customers, teammates, vendors, and insurance representatives.
Set customer expectations and address questions or concerns throughout the project.
Take ownership of the customer experience and overall satisfaction, including feedback.
Set expectations for workmanship, professionalism, safety, and accountability.
Provide direction and support to restoration crews on active projects.
Help build a team that takes pride in its work and follows through on commitments.
Review job site documentation to confirm it supports the services performed.
Ensure project files meet client requirements and support accurate billing.
Keep project information current so customers, crews, and office staff stay aligned.