Restoration Estimator / Project Coordinator

SERVPRO of Bear/New Castle/Upper Darby•Bear, DE

9d•Onsite

About The Position

SERVPRO of Bear/New Castle is seeking a motivated, organized, and detail-oriented Restoration Estimator / Project Coordinator to help drive projects from initial inspection through final closeout. This role involves inspecting losses, building accurate scopes, communicating effectively with customers, supporting production teams, managing documentation and correspondence, and ensuring every project is completed professionally and efficiently. The ideal candidate enjoys solving problems, working with people, and taking ownership of projects.

Requirements

Restoration industry experience
Understanding of water mitigation, fire restoration, mold remediation, and emergency services
Strong customer service and communication skills
Ability to manage multiple projects simultaneously
Strong organizational and follow-up skills
Proficiency with computers, email, and Microsoft Office
Valid driver's license with acceptable driving record
Willingness to participate in an on-call rotation
Ability to respond calmly and professionally during emergency situations
Ability to occasionally work evenings, weekends, and holidays as business needs require
Ability to travel throughout New Castle County, Delaware County, and surrounding service areas
Ability to walk job sites, climb ladders, enter crawlspaces, and inspect damaged structures when necessary

Nice To Haves

Xactimate experience
IICRC certifications
Prior experience as an Estimator, Project Manager, Crew Chief, Production Manager, or Restoration Supervisor
Insurance restoration experience
Experience working with TPAs and carrier programs

Responsibilities

Inspect residential and commercial property damage losses
Perform detailed site inspections and assessments
Create estimates using Xactimate and other estimating and industry software as required
Develop accurate scopes of work
Identify opportunities for supplements and additional services
Work with insurance carriers, adjusters, TPAs, and customers
Review and revise estimates as project conditions change
Assist with project inspections, documentation, and site visits as needed
Obtain customer authorizations and approvals
Ensure all required paperwork is completed correctly
Coordinate project startup with production teams
Communicate job expectations, scope, and timelines to crews
Monitor project progress and address customer concerns
Assist with scheduling and job flow management
Ensure projects move efficiently from intake through completion
Communicate with customers, adjusters, insurance representatives, subcontractors, vendors, and internal team members regarding project startup, progress, completion, scheduling, and next steps
Maintain accurate job files and documentation
Review photographs, drying documentation, notes, and supporting records
Handle project-related correspondence with customers, adjusters, TPAs, vendors, subcontractors, and internal team members
Follow up on outstanding approvals, documentation, and project requirements
Ensure files are complete, accurate, and audit-ready
Assist with billing, invoicing, collections support, and payment documentation as necessary
Assist with additional project inspections, documentation, site visits, and administrative support as needed
Conduct final walkthroughs with customers
Obtain completion certificates and customer sign-offs
Help resolve punch list items and customer concerns
Request Google Reviews and customer feedback
Capture customer testimonials when appropriate
Gather before-and-after photos and videos
Assist with project closeout and final billing documentation
Help ensure every customer receives an exceptional experience from beginning to end
Identify opportunities to strengthen customer relationships
Promote SERVPRO services professionally and ethically
Help generate positive online reviews and local brand awareness
Represent the company professionally in homes and businesses
Participate in an on-call rotation and assist with emergency response activities
Answer incoming emergency service calls after hours
Speak with customers experiencing water, fire, mold, or storm damage emergencies
Gather critical loss information and set expectations
Coordinate emergency response crews
Dispatch technicians and resources as needed
Respond to job sites when necessary to inspect losses, scope work, or assist with project startup
Communicate with customers, technicians, management, and insurance representatives during emergency situations
Ensure proper documentation and job setup procedures are followed from the initial loss through project completion