Restoration Coordinator
About The Position
Expert Water Removal is seeking a highly organized and customer-focused Restoration Coordinator to support daily operations and project flow. This role is responsible for coordinating schedules, dispatching field personnel, maintaining project documentation, and ensuring efficient communication between customers, technicians, and project managers. The ideal candidate thrives in a fast-paced environment, can multitask effectively, and enjoys solving problems while delivering excellent customer service. Experience in restoration, construction, logistics, dispatching, or related industries is preferred.
Requirements
- High School Diploma or GED required
- Proficiency with dispatching software, GPS systems, and Microsoft Office
- Ability to manage multiple priorities in a fast-paced environment
Nice To Haves
- Additional training or certifications in dispatching, logistics, emergency management, or related fields is a plus
- Previous experience in dispatching, scheduling, restoration, logistics, transportation, construction, or a related field preferred
- Strong communication and interpersonal skills
- Excellent organizational and time-management abilities
- Ability to work under pressure and make quick decisions
- Strong attention to detail and problem-solving skills
Responsibilities
- Receive incoming service requests and emergency calls
- Prioritize requests based on urgency and operational needs
- Assign and dispatch technicians and field personnel to job sites
- Coordinate schedules and adjust assignments as priorities change
- Plan routes and job assignments based on geography, technician availability, and customer needs
- Monitor field operations and track job progress using dispatch software
- Maintain communication with field staff, customers, and management teams
- Provide updates regarding job status, delays, and scheduling changes
- Support project planning and execution to ensure smooth workflow
- Maintain accurate job records, work orders, notes, and project documentation
- Update job tickets and operational systems regularly
- Ensure compliance-related tasks are completed daily and accurately
- Organize project photos and supporting documentation as needed
- Respond professionally to customer inquiries and concerns
- Resolve scheduling and operational issues quickly and effectively
- Help ensure a positive customer experience throughout the restoration process
Benefits
- Choice of 4 medical plans with one at $0 payroll cost for the Employee
- FSA medical and dependent spending account
- HSA available with high deductible plan
- Vision and Dental Insurance (2 dental plans to choose from!)
- Company paid Long/Short term Disability
- Company Paid Life Insurance $25k
- 401k with company matching
- Ancillary Benefits (Hospital, Critical Illness, Accident)
- Paid time off and Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
