Restoration Project Coordinator

Fortify Companies•Portsmouth, NH

4h•Onsite

About The Position

As a Restoration Project Coordinator, you play a critical administrative and operational role supporting restoration projects from start to finish. Working in-person from our Portsmouth, NH headquarters, you provide the structure, organization, and communication that allows Project Managers and field teams to perform at their best. This role is the backbone of the mitigation operation—coordinating schedules, maintaining accurate documentation, supporting financial and reporting processes, and ensuring clear, timely communication between internal teams, clients, vendors, and insurance partners. A key part of this role includes partnering closely with Project Managers to schedule mitigation crews on jobs daily, ensuring the right resources are in the right place at the right time. Your ability to take control behind the scenes ensures projects move forward efficiently and predictably during chaotic situations.

Requirements

Excellent time-management and organizational skills
Strong written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Professionalism, attention to detail, and reliability
Ability to apply basic mathematical and accounting concepts
Experience using job management systems; PSA experience strongly preferred
Experience creating, maintaining, or working with reports and dashboards; Power BI experience required
Reliable attendance and punctuality

Nice To Haves

Knowledge of the restoration or construction industry
Experience supporting Project Managers or Operations teams
Experience coordinating insurance-related workflows
Associate’s degree required; Bachelor’s degree preferred

Responsibilities

Coordinate clerical, administrative, and accounting functions for mitigation and rebuild projects
Support Project Managers and Operations leadership with daily project coordination
Work directly with Project Managers to schedule mitigation crews on jobs daily, adjusting for priorities, job scope, and changing field conditions
Maintain accurate job files, notes, and documentation within PSA (our job management software)
Track mitigation and rebuild project schedules, appointments, inspections, material deliveries, subcontractor workflows, and overall project workflows from beginning to end
Coordinate office schedules and communicate with customers regarding arrivals, changes, or delays
Assist with collections processes, including deductibles, progress payments, and final payments when needed
Coordinate and communicate with insurance companies, adjusters, agents, vendors, and clients throughout the project lifecycle
Prepare, review, complete, and route project-related forms, paperwork, purchase orders, and work orders
Perform project tracking and reporting, including schedules, metrics, and operational reports using Power BI
Provide quick, accurate responses to vendors, subcontractors, agents, and clients
Support office staff, production management, and sales teams as needed
Answer incoming calls, direct inquiries, and assist clients professionally and empathetically
Demonstrate a positive and professional image of the company through written, verbal, and visual communication
Apply all safety rules and regulations and help prevent work hazards
Perform other administrative and coordination duties as assigned