Water Restoration Coordinator

Roto-Rooter Services Company•New Brighton, MN

6d•Onsite

About The Position

Roto-Rooter Services Company is currently seeking an experienced Water Restoration Coordinator to join our fast growing water restoration team for our Minneapolis branch. This position is located in New Brighton, MN. The hourly range for this position is $19.00-$21.00, depending on experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering an outstanding customer experience. The Water Restoration Coordinator serves as the central point of communication for water mitigation projects, ensuring jobs are scheduled, documented, and completed efficiently from initial loss through final invoicing. This individual works closely with customers, insurance carriers, adjusters, technicians, and management to ensure exceptional service and operational excellence.

Requirements

High school diploma or equivalent required.
Individuals must be able to speak and write in English.
They must have good written and oral communication skills for effective customer service
Basic computer, Microsoft Office, and email knowledge is required.

Nice To Haves

Prior office experience is preferred

Responsibilities

Maintains regular communication with customers/technicians throughout the process
Coordinates with insurance adjusters, third-party administrators, and property managers
Helps to maintain documentation, including photos, estimates, and insurance paperwork
Maintains accurate records within company software and management systems
Supports the restoration team in achieving operational and customer satisfaction goals
Other Duties as assigned by branch management.