Restoration Contents Manager

SERVPRO of Omaha Southwest • Omaha, NE

5d • $60,000 - $70,000

About The Position

SERVPRO Team Toft is seeking an experienced, hands-on Restoration Contents Manager to lead contents restoration operations. The manager oversees department operations, employees, customer relationships, production, and profitability, while working alongside the crew when needed. The role includes both office and field work, regular jobsite visits, and hands-on contents cleaning and restoration activities. It involves primarily local travel, with occasional out-of-area or overnight travel. The schedule is Monday through Friday, 7:00 AM–5:00 PM, approximately 45 hours per week; additional hours, evenings, and weekends may be required based on business needs.

The role manages contents restoration projects from scoping and estimates through scheduling, production, documentation, customer communication, and quality control. It also leads and develops employees, coordinates resources, and monitors departmental expenses, equipment, supplies, inventory, production efficiency, revenue, and profitability.

The position requires the ability to lift 50 pounds independently and occasionally up to 100 pounds with assistance; stand, walk, bend, climb, push, pull, and carry equipment and materials; work around cleaning chemicals, dust, smoke residue, and varying environmental conditions; and wear required personal protective equipment, including a respirator when necessary. Offers are contingent on a successful background check and electronic verification of employment eligibility through Form I-9 and the federal employment verification process.

Requirements

• High school diploma or GED required.
• Minimum 3 years of operations experience.
• Minimum 1 year of management or supervisory experience.
• At least 2 years of experience in cleaning, contents restoration, or construction.
• Strong leadership, communication, organization, and problem-solving skills.
• Knowledge of cleaning techniques, restoration equipment, and contents processing.
• Ability to manage multiple projects and changing priorities.
• Willingness and ability to perform hands-on contents cleaning and restoration work.
• Ability to lift 50 pounds independently and occasionally up to 100 pounds with assistance.
• Ability to stand, walk, bend, climb, push, pull, and carry equipment and materials.
• Ability to work around cleaning chemicals, dust, smoke residue, and varying environmental conditions.
• Ability to wear required personal protective equipment, including a respirator when necessary.
• Availability for additional hours, evenings, and weekends as business needs require.
• Ability to travel primarily locally, with occasional out-of-area or overnight travel.
• Successful completion of a background check and electronic employment eligibility verification through Form I-9 and the federal employment verification process.

Nice To Haves

• College degree preferred.
• Industry certifications strongly preferred.

Responsibilities

• Oversee daily contents department operations, projects, and production schedules.
• Manage customer relationships and ensure an exceptional customer experience.
• Develop project scopes, prepare estimates, and obtain customer or client approvals.
• Schedule employees, coordinate resources, and manage project timelines.
• Monitor departmental expenses, equipment, supplies, and inventory.
• Maintain accurate job documentation and communicate with customers, clients, and internal teams.
• Monitor production efficiency, revenue, and profitability.
• Lead, supervise, and develop contents restoration personnel.
• Train employees on proper cleaning procedures, equipment operation, and quality standards.
• Assist HR with recruiting and staffing needs.
• Establish expectations and hold employees accountable for performance.
• Promote a safe, organized, and productive work environment.
• Perform and oversee contents pack-outs, inventory, cleaning, processing, deodorization, storage, and pack-backs.
• Operate and maintain contents cleaning equipment.
• Select appropriate cleaning methods and products based on the type and condition of materials.
• Work alongside assigned crews when production demands require additional support.
• Ensure customer belongings are properly handled, tracked, cleaned, and restored to quality standards.

Benefits

• $1,500 employee referral bonus.
• Six paid holidays.
• PTO, up to 11 accrued days annually.
• On-site gym/fitness room.
• Uniforms, tools, and PPE provided.
• 50% employer-paid health insurance (Blue Cross Blue Shield) after 60 days.
• Dental insurance after 60 days.
• Vision insurance after 60 days.
• Heritage Family/Global Life supplemental benefits after 60 days.
• 401(k) with up to a 4% company match after 6 months.
• Profit sharing after 6 months.
• Career advancement opportunities after 6 months.
• $1,000 annual work anniversary bonus after 1 year, paid each year.
• Training and development.
• Company parties.
• Competitive salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED