Restoration Contents Manager

Servpro • Omaha, NE

4d

About The Position

SERVPRO Team Toft is seeking an experienced, motivated Restoration Contents Manager to lead contents restoration operations. This hands-on management role oversees daily department operations, employees, customer satisfaction, production, and profitability. The manager leads and develops the team, manages projects and customer relationships, and works alongside the crew when production needs require it.

The position includes both office and field work, with regular jobsite visits and hands-on production activities. The schedule is Monday through Friday, 7:00 AM to 5:00 PM, approximately 45 hours per week. Additional hours, evenings, and weekends may be required based on business needs. Travel is primarily local, with occasional out-of-area or overnight travel.

Employment offers are contingent on completing a background check and electronic employment-eligibility verification through Form I-9 and the federal employment verification process. The role is employed by an independently owned and operated SERVPRO franchise.

Requirements

• High school diploma or GED required.
• Minimum 3 years of operations experience.
• Minimum 1 year of management or supervisory experience.
• At least 2 years of experience in cleaning, contents restoration, or construction.
• Strong leadership, communication, organization, and problem-solving skills.
• Knowledge of cleaning techniques, restoration equipment, and contents processing.
• Ability to manage multiple projects and changing priorities.
• Willingness and ability to perform hands-on contents cleaning and restoration work.
• Ability to lift 50 pounds independently and occasionally up to 100 pounds with assistance.
• Ability to stand, walk, bend, climb, push, pull, and carry equipment and materials.
• Ability to work around cleaning chemicals, dust, smoke residue, and varying environmental conditions.
• Ability to wear required personal protective equipment, including a respirator when necessary.
• Availability for additional hours, evenings, and weekends when business needs require them.
• Ability to travel primarily locally, with occasional out-of-area or overnight travel.

Nice To Haves

• College degree preferred.
• Industry certifications strongly preferred.

Responsibilities

• Oversee daily contents department operations, projects, and production schedules.
• Manage customer relationships and ensure an exceptional customer experience.
• Develop project scopes, prepare estimates, and obtain customer or client approvals.
• Schedule employees, coordinate resources, and manage project timelines.
• Monitor departmental expenses, equipment, supplies, and inventory.
• Maintain accurate job documentation and communicate with customers, clients, and internal teams.
• Monitor production efficiency, revenue, and profitability.
• Lead, supervise, and develop contents restoration personnel.
• Train employees on proper cleaning procedures, equipment operation, and quality standards.
• Assist HR with recruiting and staffing needs.
• Establish expectations and hold employees accountable for performance.
• Promote a safe, organized, and productive work environment.
• Perform and oversee contents pack-outs, inventory, cleaning, processing, deodorization, storage, and pack-backs.
• Operate and maintain contents cleaning equipment.
• Select appropriate cleaning methods and products based on the type and condition of materials.
• Work alongside assigned crews when production demands require additional support.
• Ensure customer belongings are properly handled, tracked, cleaned, and restored to quality standards.

Benefits

• On-site gym or fitness room
• Health insurance: 50% employer-paid after 60 days
• Paid time off, up to 11 accrued days annually
• Six paid holidays
• Profit sharing
• Training and development
• Vision insurance
• Dental insurance
• 401(k) with up to a 4% company match after six months
• $1,500 employee referral bonus
• Uniforms, tools, and personal protective equipment provided
• Heritage Family / Global Life supplemental benefits
• Career advancement opportunities
• $1,000 annual work anniversary bonus after one year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED