Restoration Claims Specialist

CRS Temporary Housing • Phoenix, AZ

9d • Hybrid

About The Position

CRS is seeking a Restoration Claims Specialist to join its Managed Repair Program team. The role gives claims adjusters access to CRS’s network of qualified general contractors to perform policyholder repairs and maintains relationships with those contractors. The specialist serves as a primary point of contact for contractors and claim adjusters, provides exceptional customer service, and focuses on policyholder satisfaction and outcomes.

The role is primarily office-based at CRS’s North Phoenix headquarters, with one work-from-home day per week potentially available after approximately 90 days of in-office training, based on performance. Training and the regular schedule are Monday through Friday, 8:00 AM–4:30 PM; some schedule flexibility may be available after training. CRS provides computer and phone equipment. Employees working from home must have reliable high-speed internet and a suitable workspace.

Compensation is $20.00 per hour (approximately $41,600 per year), with a possible annual bonus based on company performance. CRS requires new hires to complete a pre-employment background check and drug screening. The company describes itself as an equal opportunity employer and emphasizes a welcoming, inclusive environment grounded in kindness, empathy, and respect.

Requirements

• High school diploma or equivalent.
• At least 2 years of sales experience, preferably phone-based sales.
• Intermediate proficiency with Microsoft Office, including Excel, Outlook, and Word.
• Stable employment history demonstrating reliability and excellent attendance.
• Strong work ethic and commitment to accuracy, accountability, and continuous improvement.
• Demonstrated attention to detail and organizational skills.
• Reliable high-speed internet service and a suitable workspace at home for the hybrid work arrangement.
• Completion of a pre-employment background check and drug screening.

Nice To Haves

• Experience in restoration, insurance claims, contractor management, or vendor networks.
• Proven ability to build relationships and manage external partners.
• Strong understanding of construction or restoration workflows.
• Experience with performance metrics, KPIs, and operational processes.
• Ability to work in a fast-paced, multi-market environment.
• Experience using Salesforce as a CRM.

Responsibilities

• Maintain strong relationships with CRS’s network of qualified and vetted general contractors.
• Communicate CRS performance KPIs and metrics to general contractors and hold them accountable to expectations.
• Handle escalations and resolve contractor-related issues affecting claims and repairs.
• Communicate professionally, clearly, accurately, and promptly with general contractors and policyholders by phone, email, and text.
• Record accurate, concise, and professional notes in Salesforce CRM.
• Compile, share, and explain performance reports to leadership.

Benefits

• Possible annual bonus based on company performance.
• Hybrid work option of one day at home per week after training, based on performance.
• Computer and phone equipment provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED