Restoration Branch Manager

Rainbow Restoration of Columbia, Charleston, Hilton Head, Greenville, Richmond, Charlottesville, and Harrisonburg•Ridgeland, SC

62d•Hybrid

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About The Position

This is not your typical management role. At Rainbow Restoration, you are helping families and businesses recover after water, mold, fire, and storm-related property losses while leading the day-to-day operations of a growing branch location. This role serves as the operational leader for the assigned territory and oversees all aspects of restoration operations including water mitigation, mold remediation, fire & contents restoration, estimating, reconstruction coordination, customer service, scheduling, technician development, and operational performance. This position is ideal for someone who thrives in fast-paced environments, enjoys leading teams, building operational processes, driving profitability, and maintaining exceptional customer experiences. The ideal candidate is self-driven, enthusiastic, organized, customer-focused, and motivated to make a quality difference within our territories while helping grow future leaders throughout the organization.

Requirements

Minimum 3+ years of restoration industry experience including mitigation and/or reconstruction management preferred
Previous leadership, branch management, operations management, or project management experience preferred
Strong understanding of water mitigation, mold remediation, fire & contents restoration, reconstruction coordination, estimating, and operational workflows
Xactimate experience required
WRT, ASD, and AMRT certifications required
Strong organizational, leadership, communication, and problem-solving abilities
Ability to lead teams while maintaining a hands-on operational mindset
Excellent customer service and relationship management skills
Ability to manage multiple projects, priorities, schedules, and operational demands simultaneously
Comfortable working in both office and field environments
Computer literate with working knowledge of spreadsheets, estimating software, business systems, and operational reporting tools
Comfortable working in confined spaces such as crawlspaces and attics while wearing PPE when necessary
Not afraid to roll up your sleeves and get dirty
Positive attitude with strong work ethic and leadership mentality
Valid Driver’s License with a clean driving record
Ability to pass a drug test and extensive background screening
Ability to lift and/or move up to 100 pounds
Comfortable standing, walking, climbing, bending, and working at elevated heights or in varying environmental conditions
Available for full-time work including overtime, on-call rotations, and statewide travel as business demands require

Nice To Haves

MICA, Symbility, Alacrity, DASH, and/or Time & Materials experience preferred
Journeyman or Master IICRC certifications preferred

Responsibilities

Oversee day-to-day branch operations involving water mitigation, mold remediation, fire & contents restoration, reconstruction coordination, and emergency response services
Establish and maintain service schedules to ensure all services are delivered efficiently while meeting customer demand and profit margin expectations
Supervise technicians, field supervisors, project managers, coordinators, and operational staff including training, coaching, development, and performance management in conjunction with leadership teams
Perform inspections and manage scope of work on job sites before, during, and after work is completed
Execute timely, accurate, and profitable estimates
Write, review, and audit estimates to ensure accuracy, profitability, and operational quality
Oversee all job files to ensure proper documentation, insurance approvals, customer authorizations, billing accuracy, and operational notes are maintained
Promptly respond to all communications related to customer requests, business demand, escalated situations, and job status updates
Ensure all dispatched jobs are responded to in a timely and professional manner
Maintain and build relationships with subcontractors, vendors, adjusters, property managers, and referral partners
Manage subcontractors on reconstruction and restoration projects while monitoring performance, budgets, and completion standards
Assist with recruiting, hiring, onboarding, and development of operational team members
Work alongside leadership to develop operational business plans, growth strategies, department goals, and training initiatives
Monitor operational KPIs, profitability, customer satisfaction, workflow efficiency, and branch performance metrics
Ensure compliance with OSHA standards, IICRC standards, company procedures, PPE requirements, and hazardous material handling guidelines
Identify operational issues, staffing challenges, safety concerns, and workflow inefficiencies proactively while implementing solutions
Maintain accurate operational reports and communicate issues, trends, and updates to leadership teams
Assist with emergency response operations and support field teams during high-demand situations when needed
Perform mitigation or rebuild duties alongside technicians and operational teams as business demands require
Travel throughout assigned territory and support other locations when operationally necessary
Perform additional operational and leadership duties as assigned