Restoration Branch Manager

Michael and Son Restoration•Charlotte, NC

88d•$60,000 - $130,000•Onsite

About The Position

The Restoration Branch Manager will help establish and manage a dedicated residential water and mold restoration department within the company’s established Charlotte operation. The role oversees restoration projects, customer relationships, estimating, business development, and day-to-day operations. As the department grows, the manager will assume increasing responsibility for staffing, production, financial performance, and overall department results. Initial compensation is a base salary of $60,000–$65,000 plus 5% commission on jobs sold and collected, with projected first-year base and commission compensation of $100,000–$130,000. The base salary is expected to increase over time as the position gradually transitions toward more office-based work. The role includes onsite project work and may require responding to emergency losses outside normal business hours.

Requirements

Direct restoration experience.
Experience in residential water and mold restoration.
IICRC WRT and ASD certifications.
Experience with Xactimate.
Experience managing restoration projects from inspection through completion.
Experience working with insurance adjusters and referral partners.
Leadership, supervisory, or mentoring experience.
Sales and business development experience.
Understanding of job costs and project profitability.
Strong communication, customer service, and organizational skills.
Valid driver's license and an acceptable driving record.
Ability to respond to emergency losses outside normal business hours when necessary.

Responsibilities

Manage residential water and mold restoration projects from initial inspection through completion.
Conduct onsite inspections, develop scopes, and prepare estimates using Xactimate.
Coordinate with Crew Chiefs to ensure jobs are set up correctly, progress on schedule, and are properly documented.
Maintain accurate photos, moisture readings, notes, signatures, and other required documentation.
Communicate with homeowners throughout the restoration process and address their questions or concerns.
Develop relationships with insurance adjusters, agents, property managers, and other referral partners.
Generate restoration opportunities through referrals, networking, and business development.
Monitor job costs, profitability, collections, and overall project performance.
Hire, train, and develop restoration employees as the department grows.
Establish effective processes for scheduling, production, documentation, safety, and quality.
Track sales, production, profitability, and other key performance measures.
Work with company leadership to implement and grow the restoration department within the Charlotte operation.