Restaurant to go Attendant
About The Position
The Restaurant to go Attendant provides food and beverage service, including taking orders and delivering food and beverage items. The role is expected to provide friendly, courteous, helpful, timely, and professional service that supports a high level of guest satisfaction. Duties include preparing and presenting orders, collecting payment, delivering amenities and select guest beverages, and responding to guest inquiries. The attendant maintains knowledge of menu offerings, follows service and food-safety standards, and keeps guest and back-of-house areas clean and organized. The role also requires adherence to hotel and company policies, cash-handling standards, safety procedures, and professional appearance expectations.
Requirements
- BASSET certification required.
- Food Handler certification required.
- Meet the minimum age requirements for the jurisdiction.
- Able to work a flexible schedule, including nights, weekends, and holidays.
- Able to sit, stand, and walk for extended periods.
- Able to lift up to 50 pounds without assistance.
Nice To Haves
- Previous serving experience preferred.
Responsibilities
- Prepare, deliver, and service orders.
- Prepare and present guest checks and collect payment.
- Deliver and present amenities in guest rooms.
- Deliver select guest beverages.
- Maintain thorough knowledge of food and beverage menu items and serve them accordingly.
- Follow established standards for preparation, presentation, and delivery of high-quality guest service.
- Adjust the type of service provided to the situation to maximize guest satisfaction.
- Keep guest and back-of-house areas clean and organized.
- Follow applicable city health codes and department requirements, including dating and labeling prepared food, maintaining soap and sanitizing solutions, and keeping the work area clean.
- Become familiar with the services and facilities offered by the hotel.
- Maintain a courteous and professional attitude throughout service.
- Handle guest inquiries courteously and efficiently; report unresolved guest complaints or problems to a supervisor and ensure follow-up.
- Follow the Employee Handbook and hotel policies concerning fire, hygiene, health, and safety.
- Report to duty punctually and wear the correct uniform.
- Maintain high standards of personal appearance and hygiene.
- Complete side work and daily responsibilities by the end of the shift.
- Work harmoniously and professionally with coworkers and management.
- Attend designated staff meetings and training sessions.
- Follow cash-handling standards.
- Follow company policies and procedures, maintain a clean uniform and professional appearance, protect confidential proprietary information, and safeguard company assets.
- Follow company safety and security policies, report accidents, injuries, and unsafe work conditions, and complete safety training and certifications.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
