Restaurant Supervisor

Westgate Resorts • Pigeon Forge, TN

1d • $18 - $20

About The Position

The Restaurant Supervisor supports the management team by overseeing daily restaurant operations and ensuring quality service, cleanliness, operational efficiency, and guest satisfaction. The supervisor leads Team Members during assigned shifts, promotes compliance with company policies and food safety standards, and demonstrates Westgate’s values of Passion, Integrity, and Work Ethic. The role may include serving as Manager on Duty when designated.

Requirements

• High school diploma or GED.
• Ability to regularly lift and/or move up to 50 pounds.
• Ability to follow instructions without close supervision.
• Ability to work weekends and holidays as needed.
• Must pass a background screen and drug test and prove eligibility to work in the United States.
• ABC Certification required within 30 days of hire and must be maintained in current, valid status.
• Must meet the state minimum age to serve alcohol.

Responsibilities

• Supervise restaurant operations during assigned shifts to ensure smooth and efficient service.
• Support the Restaurant Assistant Manager and Restaurant General Manager with daily operations and staff coordination.
• Monitor Team Member performance and provide direction, feedback, and coaching to ensure adherence to company standards.
• Greet and engage with guests, check satisfaction, and address or resolve concerns promptly and professionally.
• Assist with employee training and development to maintain service consistency and compliance with policies.
• Monitor food quality, presentation, and cleanliness in front- and back-of-house areas.
• Ensure compliance with safety, sanitation, and health regulations.
• Assist with cash handling, register accuracy, and end-of-shift reconciliation.
• Maintain communication between kitchen and service staff to ensure timely and accurate order delivery.
• Support inventory control, restocking, and ordering as needed.
• Assist in preparing shift reports and communicating relevant updates to management.
• Promote teamwork, professionalism, and a positive work environment.
• Perform opening, closing, and other assigned shift duties.
• Serve as Manager on Duty when designated.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Paid vacation, sick, and personal time.
• Paid holidays.
• 401(k) with company match.
• Daily Pay access.
• Pregnancy, parental leave, and adoption assistance.
• Wellness programs.
• Flexible Spending Accounts (FSA).
• Tuition assistance.
• Military leave.
• Employee Assistance Program (EAP).
• Life, disability, accident, critical illness, and hospital insurance.
• Pet insurance.
• Discounts on hotels, cruises, resorts, restaurants, entertainment, and more.
• Low-cost gym membership.
• Scholarship opportunity for an eligible dependent of a current Team Member.
• Career growth and advancement opportunities.
• Community involvement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED