Restaurant Supervisor at Two One Restaurant

Concord Hospitality Enterprises•Genoa Township, OH

7d•$21 - $24•Onsite

About The Position

Renaissance Westerville Hotel is seeking a service-focused Restaurant Supervisor for Two One Restaurant. The position oversees dining experiences across restaurant, bar, and in-room dining operations. The supervisor leads Restaurant Servers, Room Service Attendants, Club Lounge Attendants, Baristas, Hosts/Hostesses, and Bartenders, supporting professional, efficient, guest-centered service during each shift. The role is hands-on and guest-facing, with responsibility for coaching and developing associates and maintaining smooth operations.

Requirements

Previous restaurant leadership or supervisory experience preferred, ideally in an upscale or full-service environment.
Strong interpersonal skills and the ability to motivate, train, and support diverse teams.
Excellent communication and guest-service abilities.
Ability to remain calm and professional in a fast-paced, high-volume atmosphere.
Strong organizational and time-management skills.
Availability to work flexible hours, including nights, weekends, and holidays as needed.
Commitment to upholding Concord Hospitality’s service standards and cultural values.

Nice To Haves

Previous restaurant leadership or supervisory experience, ideally in an upscale or full-service environment.

Responsibilities

Lead and support front-of-house teams during restaurant, bar, and room service operations.
Open and close shifts according to prescribed checklists and operational standards.
Train staff in service standards and maintain and enforce those standards using approved menus, tools, and resources.
Maintain a safe and sanitary environment for guests and associates and report unsafe conditions.
Monitor daily staffing levels, evaluate business volume, and adjust coverage and overtime accordingly.
Conduct daily taste panels and menu classes to maintain staff product knowledge and quality.
Empower associates to resolve guest concerns and provide outstanding hospitality.
Participate in associate meetings, training sessions, and team-development initiatives.
Manage restaurant party bookings and hospitality suite orders, and communicate effectively across departments.
Assist with guest service during peak hours, including seating, service support, and guest interactions.
Oversee daily side work and ensure stations are reset and detailed according to standard operating procedures.
Manage repair and maintenance needs through proper work-order procedures.