Restaurant Supervisor - AM
About The Position
The Restaurant Supervisor supports daily operations across hotel food and beverage outlets, including restaurants, cafés, bars, lounges, grab-and-go outlets, and other dining spaces. The role supervises and supports team members, maintains service and cleanliness standards, and helps deliver friendly, efficient, high-quality hospitality and memorable guest experiences. The supervisor works with Culinary, Stewarding, Banquets, and Food & Beverage leadership teams, and assists with outlet operations, staffing, training, guest concerns, and revenue initiatives. Flexible availability for mornings, evenings, weekends, holidays, and event support is required as needed.
Requirements
- Strong guest service, communication, and interpersonal skills.
- Knowledge of restaurant operations, POS systems, cash handling, food safety procedures, and hospitality service standards.
- Ability to multitask and thrive in a fast-paced hospitality environment.
- Strong organizational, problem-solving, and team leadership skills.
- Positive attitude and a hands-on, service-focused leadership approach.
- Flexible availability, including mornings, evenings, weekends, holidays, and event support as needed.
- Passion for hospitality, teamwork, guest engagement, and creating exceptional dining experiences.
Nice To Haves
- Previous restaurant, Food & Beverage, hotel, bar, café, hospitality, or outlet operations experience.
- Previous leadership or supervisory experience within hospitality or restaurant operations.
- Food Handler Certification, TIPS Certification, or alcohol service certification, where applicable.
Responsibilities
- Support day-to-day operations across hotel restaurants, cafés, bars, lounges, grab-and-go outlets, and dining spaces.
- Supervise, coach, schedule, and support Food & Beverage team members to promote exceptional guest service and operational efficiency.
- Maintain standards for food quality, beverage service, cleanliness, presentation, and guest satisfaction.
- Partner with Culinary, Stewarding, Banquets, and Food & Beverage leadership teams to support smooth daily operations.
- Monitor guest experiences and resolve service concerns promptly and professionally.
- Assist with opening and closing procedures, cash handling, POS operations, inventory support, and operational reporting.
- Support staffing, training, onboarding, and employee engagement initiatives.
- Ensure compliance with food safety regulations, sanitation standards, HACCP guidelines, and alcohol service requirements.
- Monitor outlet cleanliness, organization, and operational readiness throughout service periods.
- Assist with promotions, upselling initiatives, and service programs intended to increase guest engagement and revenue performance.
- Support banquets, events, and high-volume service operations as needed.
- Help foster a positive, collaborative, guest-focused culture aligned with Sonesta’s People People philosophy.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account (HSA) with company match
- 401(k) retirement plan with company match
- Paid vacation and sick time
- Paid parental leave
- Company-paid life insurance
- Company-paid short-term and long-term disability
- Hospital indemnity, critical illness, and accident insurance
- Educational assistance
- Sonesta hotel discounts
- Additional perks and employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
