Restaurant Shift Supervisor

MOD Super Fast Pizza, LLC•Bloomingdale, IL

About The Position

The Shift Supervisor leads restaurant operations during scheduled shifts, builds leadership skills, and supports training for new hires, program rollouts, and restaurant standards. The role may be the most senior squad member on a shift and is responsible for ensuring the team completes essential tasks, provides outstanding guest experiences, and keeps restaurant operations running smoothly. The supervisor supports restaurant management, provides feedback and guidance to squad members, and models MOD’s purpose in all interactions. The supervisor adapts to the needs of the restaurant and squad, alternating between leading and performing operational work. They set the team up for success during shifts and training, direct the squad, and help deliver the MOD experience. The role requires a minimum of three shifts and 18 hours per week, including peak demand hours as determined by the General Manager or District Manager.

Requirements

At least one year of customer service or restaurant experience.
Demonstrated success as a mentor, trainer, or informal leader.
Proven ability to prioritize and make decisions.
At least 18 years old.
Proven ability to follow and enforce processes and standards, and to correct and coach compassionately.
Ability to remain a calming presence during high-volume periods.
Obtain food safety certification and/or alcohol beverage certification within 30 days of the start date, or sooner where required by law.
Proficiency in written and oral communication.
Ability to work at least three shifts and 18 hours per week, including peak demand hours as determined by the General Manager or District Manager.

Responsibilities

Lead restaurant shifts and deploy squad members to appropriate positions and tasks; complete Deployment Charts and adjust them throughout the day.
Train newly hired or promoted squad members and support new program rollouts and initiatives.
Ensure restaurant operating systems, equipment, and technology are maintained to meet restaurant goals, including online ordering, catering, fundraising, and customer review systems.
Use MOD tools and standards to ensure food safety in both the Back of House and Front of House.
Listen to squad member and guest concerns, attempt to resolve them, and escalate issues to the AM or GM when appropriate.
Manage shift cash accurately and responsibly, including making change, accessing the safe, and processing refunds.
Take inventory and place orders as needed with support from the GM.
Follow Opening, Midday, and Closing shift checklists and use available tools to complete requirements on time.
Review email regularly and communicate relevant information from the Slice and other sources to squad members.
Keep the restaurant welcoming, smooth-running, clean, organized, and aligned with MOD standards.