Restaurant Shift Supervisor

MOD Super Fast Pizza, LLC•Brenham, TX

23h

About The Position

At MOD, pizza is a platform for individuality and creating a welcoming space for everyone. The company describes its culture as “Spreading MODness,” with a focus on community and creating possibilities. The Shift Supervisor builds leadership skills while leading restaurant operations during scheduled shifts. The role supports training for new hires, program rollouts, and restaurant standards. The supervisor may be the most senior squad member on shift and is responsible for helping the team complete essential tasks, provide outstanding guest experiences, and keep operations running smoothly. The supervisor supports restaurant management, leads and guides the squad, provides feedback, and models MOD’s purpose in interactions. The role requires adapting to restaurant and squad needs, sometimes leading and sometimes working alongside the team. Compensation is listed as $18.23 per hour, combining an hourly wage of $13.25 and average tips of $4.98 per hour earned at this location.

Requirements

At least one year of customer service or restaurant experience.
Demonstrated success as a mentor, trainer, or informal leader.
Ability to prioritize and make decisions.
At least 18 years old.
Proven ability to follow and enforce processes and standards, and to correct and coach compassionately.
Ability to remain a calming presence during periods of high volume.
Obtain a food safety certification and/or alcohol beverage certification within 30 days of the start date, or sooner where required by law.
Proficient written and oral communication skills.
Availability to work at least three shifts and 18 hours per week, including peak-demand hours as determined by the General Manager or District Manager.

Responsibilities

Lead restaurant operations during scheduled shifts and help ensure the restaurant is welcoming, clean, organized, and operating to MOD standards.
Complete Deployment Charts and adjust squad member assignments throughout the day to support guests and smooth daily operations.
Train newly hired or promoted squad members and support the team during program rollouts and other initiatives.
Help maintain restaurant operating systems, equipment, and technology, including online ordering, catering, fundraising, and customer review systems.
Use MOD tools and standards to help ensure food safety in both the Back of House and Front of House.
Listen to squad member and guest concerns, acknowledge them, and attempt to resolve them; escalate issues to the Assistant Manager or General Manager as appropriate.
Manage shift cash accurately and responsibly, including making change, accessing the safe, and processing refunds.
Take inventory and place orders as needed, with support from the General Manager.
Follow Opening, Midday, and Closing shift checklists and use available tools to complete requirements in a timely manner.
Review email regularly and communicate relevant updates from the Slice and other sources to squad members.
Model, teach, and demonstrate MOD’s purpose; provide guidance and compassionate coaching to the squad.