Restaurant Shift Supervisor

MOD Super Fast Pizza, LLC•Allen, TX

About The Position

The Shift Supervisor builds leadership skills while leading restaurant operations during scheduled shifts and supporting training for new hires, program rollouts, and restaurant standards. The supervisor may be the most senior squad member on a shift and is responsible for helping the team complete essential tasks, provide outstanding guest experiences, and keep operations running smoothly. They support restaurant management, guide and coach squad members, and model MOD’s purpose through their interactions. The role involves setting the squad up for success during shifts and training, adapting to changing restaurant needs, and balancing leadership with hands-on work. The Shift Supervisor helps ensure the restaurant is welcoming, clean, organized, and operating in accordance with MOD’s standards.

Requirements

At least one year of customer service or restaurant experience.
Demonstrated success as a mentor, trainer, or informal leader.
Proven ability to prioritize and make decisions.
Must be at least 18 years old.
Success following and enforcing processes and standards, and correcting and coaching others compassionately.
Ability to remain a calming presence during periods of high volume.
Obtain food safety certification and/or alcohol beverage certification within 30 days of the start date, or sooner where required by law.
Proficiency in written and oral communication.
Availability to work at least three shifts and 18 hours per week, including peak demand hours as determined by the General Manager or District Manager.

Responsibilities

Deploy squad members to appropriate roles and complete and adjust Deployment Charts throughout the day.
Train newly hired or promoted squad members and support program rollouts and initiatives.
Help maintain operating systems, restaurant equipment, and technology, including online ordering, catering, fundraising, and customer review systems.
Use MOD tools and standards to help ensure food safety in the Back of House and Front of House.
Listen to and acknowledge squad member and guest concerns, attempt to resolve them, and escalate issues to the Assistant Manager or General Manager as appropriate.
Manage shift cash accurately and responsibly, including making change, accessing cash in the safe, and processing refunds.
Take inventory and place orders as needed and with General Manager support.
Follow Opening, Midday, and Closing shift checklists and use available tools to complete requirements in a timely manner.
Review email regularly and communicate information from the Slice and other relevant sources to squad members.
Lead by example and provide feedback, answers, and guidance to squad members.