Restaurant Server - Knoop

Lodgco Hospitality•Grand Rapids, MI

16d•Onsite

About The Position

Lodgco Hospitality is hiring a server for Knoop, the rooftop cocktail lounge at Canopy by Hilton in downtown Grand Rapids. The server greets and serves guests, supports efficient restaurant operations, and provides attentive, exceptional customer service. The position has variable hours based on hotel needs, including nights and weekends, and involves working primarily indoors in an environment that may have high or cold temperatures near machinery and moderate noise.

Requirements

High school diploma or equivalent experience.
At least 6 months of experience working in a server role.
Applicable state certifications as required.
Satisfactory criminal background screening.
Must be able to speak, read, write, and communicate in English.
Strong customer service, written communication, and oral communication skills.
Knowledge of food and beverage etiquette and service standards.
Organizational and time-management skills; attention to detail when reviewing food and drinks; ability to multitask, prioritize, and work with a team.
Energetic and able to work in a fast-paced environment, show initiative, and anticipate guest or operational needs.
Able to work variable schedules, including evenings, weekends, holidays, and extended hours as business dictates.
Able to wear the proper uniform in accordance with company policies.
Able to stand for the entire shift and perform the described physical activities, including lifting up to 50 pounds occasionally.
A valid driver’s license and safe driving record may be required.

Responsibilities

Greet and seat guests promptly, present menus, and answer questions about meal preparation.
Suggest food and drinks using suggestive-selling techniques.
Take orders and communicate them to kitchen staff.
Record sales using the appropriate cash register and follow cash-handling procedures; maintain the cash bank and guest checks, process payments, balance checks, and complete closing paperwork.
Serve orders professionally and pleasantly, confirming the proper garnish and checking food appearance, temperature, and portions before serving.
Present checks and process guest payments.
Monitor guests’ needs throughout the restaurant, bus tables, pour beverages, and proactively address guest concerns.
Complete side work, including polishing or rolling silverware, stocking condiments and glasses, sweeping, and cleaning as directed; follow clean-as-you-go and sanitation standards.
Report tips daily and record them on a tip declaration sheet.
Assist with room service duties as necessary.
Maintain knowledge of the menu, food products, and daily specials.
Use guests’ names when possible and learn their preferences.
Attend meetings and training as required by management.
Perform other duties as requested by a supervisor or management.