Restaurant Server Sportsbar Part Time

The Pueblo of Sandia•Albuquerque, NM

1d•$6 - $7•Onsite

About The Position

The Restaurant Server provides exceptional service and dining experiences to guests at the Sandia Resort Hotel sports bar. Under general supervision, the server performs food and beverage activities in accordance with the outlet’s service guidelines, takes and serves orders, and supports guest satisfaction through attentive, friendly service. The role operates according to the Pueblo of Sandia’s principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. The server is expected to provide courteous and empathetic guest service, resolve issues promptly, and maintain knowledge of the property’s products, services, restaurants, entertainment, promotions, events, and local points of interest. The role includes working with guests and coworkers in a dynamic, fast-paced environment and maintaining a clean, organized dining area. Employment requires successful completion of the New Mexico Food Handlers course upon hire, New Mexico Alcohol Server’s Certification before the first day of work, a stringent background investigation, and pre-employment and random drug screening.

Requirements

Must be at least 21 years of age.
Able to stand and walk for long periods.
Able to lift at least 25 pounds.
Basic communication and math skills; must be able to pass a basic math test.
Available to work weekends and holidays.
Must successfully complete the New Mexico Food Handlers course upon hire.
Must hold New Mexico Alcohol Server’s Certification before the first day of work.
Must successfully pass a stringent background investigation.
Must undergo pre-employment and random drug screening.
Knowledge of menu offerings, including ingredients, cooking methods, and presentation.
Knowledge of beverage selections, including wines, cocktails, beers, and non-alcoholic options.
Ability to manage multiple tasks, such as taking orders, serving tables, and processing payments.
Ability to follow instructions and demonstrate commitment to the organization.
Ability to deal effectively and professionally with the public and attend to customers’ needs.
Ability to adapt to a dynamic, fast-paced environment and maintain composure and professionalism during peak periods and challenging situations.
Ability to maintain a high standard of personal hygiene.
Knowledge of minimum temperature requirements for food and drink preservation.
Knowledge of applicable Tribal, federal, state, and local sanitary regulations for the preparation, maintenance, storage, and sale of food and drink products.
Ability to work harmoniously and professionally with coworkers and supervisors.
Ability to perform the listed physical activities, including balancing, climbing, crawling, crouching, feeling, finger dexterity, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, seeing, walking, sitting, standing, stooping, and talking.

Nice To Haves

Previous restaurant or customer service experience.
Familiarity with point-of-sale (POS) systems.

Responsibilities

Provide excellent, friendly, and hospitable customer service.
Take and manage guest orders accurately and promptly, including special requests, coordinating with kitchen and bar staff.
Promote menu items, specials, and promotions using upselling and suggestive-selling techniques.
Follow alcohol-service laws and regulations, verify age, and practice responsible beverage service.
Monitor service to guests who appear intoxicated, respond tactfully, and notify an on-duty supervisor for follow-up when needed.
Maintain knowledge of property information, including restaurants, entertainment, lounges, promotions, upcoming events, and local points of interest.
Process cash, credit card, and other payments accurately according to established procedures.
Complete opening and closing side work assigned by management.
Participate in daily stand-up meetings and understand relevant property information.
Follow food-safety, hygiene, and responsible alcohol-service guidelines.
Assist coworkers and contribute to a positive, supportive team environment.
Maintain the cleanliness, presentation, and organization of dining areas, including tables, chairs, and condiment stations.
Communicate guest issues requiring attention to supervisors or managers.
Maintain punctual and regular attendance according to the assigned schedule and attendance policy.
Serve as an initial point of contact for guest inquiries in a courteous and attentive manner.
Demonstrate empathy when guest problems occur and resolve issues promptly to support guest satisfaction.
Build respectful, confident relationships with guests while maintaining a friendly and approachable demeanor.
Perform other job-related responsibilities as assigned.