Restaurant Host(ess) Sportsbar

The Pueblo of Sandia•Albuquerque, NM

8d•$17 - $19•Onsite

About The Position

The Restaurant Host/Hostess is the first point of contact for guests entering the restaurant and bar. The role focuses on providing exceptional guest service by welcoming guests, managing reservations and waitlists, and seating guests promptly. The Host/Hostess helps maintain a clean and organized environment and works closely with restaurant, bar, kitchen, and room-service staff to support a smooth dining experience. The position requires a friendly, professional manner, effective communication, and the ability to manage multiple tasks while addressing guest needs. Team members are expected to follow their assigned schedule and attendance policy, meet job performance indicators, and contribute to a guest experience grounded in courtesy, attentiveness, empathy, and timely issue resolution. Other job-related duties may be assigned.

Requirements

Able to communicate clearly with guests and team members.
Able to stand and walk for long periods.
Able to manage waitlists and seating flow.
Available to work weekends and holidays.
Able to deal effectively and professionally with the general public.
Strong organizational skills to manage reservations, seating arrangements, and guest requests efficiently.
Ability to address guest concerns or complaints promptly and resolve issues to ensure guest satisfaction.
Ability to work closely with staff to support smooth operations and guest satisfaction.
Ability to provide warm, welcoming hospitality.
Ability to handle multiple tasks simultaneously, including phone calls, reservations, and seating guests.
Excellent time-management skills to prioritize tasks and provide timely service.
Ability to work harmoniously and professionally with coworkers and supervisors.
Must successfully pass a stringent background investigation.
Must complete pre-employment and random drug screenings.
Must obtain Food Handler certification upon hire.
Able to perform the listed physical activities, including balancing, climbing, crawling, crouching, feeling, finger dexterity, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, seeing, walking, sitting, standing, stooping, and talking.
Able to lift at least 25 pounds.
Able to stand and/or walk for more than four hours per day.
Able to follow basic safety precautions in a work environment with some exposure to hazards or physical risks.

Nice To Haves

Customer service experience.
Restaurant experience.

Responsibilities

Greet arriving guests warmly and escort them to tables, assisting as needed and presenting menus.
Answer phone calls and reservation inquiries professionally; accurately record reservations and special requests.
Communicate special requests, VIP guests, large parties, and other relevant details to the appropriate staff.
Provide guests with information such as wait times, and place guests on a waitlist, notifying them when a table is available.
Inspect dining and serving areas for cleanliness and proper setup.
Coordinate with kitchen staff, management, servers, customers, and room-service staff to ensure dining details are handled properly and concerns are addressed.
Take to-go orders, checks, and room-service orders; ensure takeout items are correct and package takeout orders.
Perform daily transactions involving cash, credit cards, comps, and food vouchers.
Assist with delivering food to rooms and drinks to servers.
Prepare daily server rotation floor plans and track server availability to seat guests with an available server.
Help bussers clear tables when needed and support service flow without overwhelming servers or bartenders.
Confirm amenities with the front desk.
Maintain a positive attitude, professional appearance, and high standard of personal hygiene.
Attend work punctually and regularly according to the assigned schedule and attendance policy.
Perform other job-related duties as assigned.
Provide courteous and attentive service as an initial point of contact, demonstrate empathy when problems occur, resolve issues promptly, maintain knowledge of products and services, and build respectful, confident relationships with guests.