Restaurant Server

Beaver Creek Lodge•Beaver Creek, CO

12d•Onsite

About The Position

The Restaurant Server provides attentive, courteous, and efficient service to guests. The role receives and delivers food and beverage orders, fulfills guest requests, and collects payment at the Beaver Creek Lodge Autograph Collection’s onsite restaurant, Alpine + Antlers. The server is expected to support guest satisfaction and follow hotel and restaurant operating standards.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field preferred.
Flexible and long hours may sometimes be required.
Ability to stand for the entire shift.
Ability to maneuver throughout the dining area while carrying full trays of food and beverages.
Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Effective listening skills and ability to understand and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to understand and apply complex information and data from various sources to meet objectives.
Ability to handle problems, maintain confidentiality, show initiative, and work in a service-oriented manner.

Nice To Haves

Experience in a hotel or related field.

Responsibilities

Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
Know the organization of the restaurants, lounges, and Room Service, and understand the function of each job position.
Maintain thorough knowledge of menus and current specials in applicable outlets.
Serve guests’ food and beverage requirements attentively, courteously, and efficiently.
Pre-bus tables by removing soiled dishes after each course.
Be familiar with the operation of the P.O.S. system.
Close checks, perform cashiering functions, and prepare end-of-shift paperwork.
Complete opening and closing procedures and assigned side work according to established checklists.
Keep tables and side stands stocked, tidy, and clean.
Keep beverages at least three-quarters full, including coffee, tea, soda, water, and lemonade.
Break down trays of soiled dishes and linen in the dishroom according to established standards.
Answer the telephone according to standards.
Upsell food, beverages, and promotional items to guests.
Know the locations of fire extinguishers and how to use them.
Receive and deliver food and beverage orders and collect payment.
Ensure overall guest satisfaction.
Attend required hotel meetings and trainings.
Maintain regular attendance, personal appearance, grooming, and the required uniform and nametag.
Comply with hotel standards and regulations to encourage safe and efficient operations.
Maximize productivity, identify problem areas, and assist in implementing solutions.
Handle problems by anticipating, preventing, identifying, and resolving them as necessary.
Cross-train in other hotel-related areas and maintain confidentiality of information.
Show initiative by anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law