Restaurant Server-LINE DC

The LINE, The Ned•Washington, DC

2d•Onsite

About The Position

The LINE DC is seeking a dynamic Server who resides in the Washington, DC Ward 1 area. The role is responsible for anticipating the needs of restaurant guests and team members, providing attentive service, and serving as an ambassador for the restaurant. The Server welcomes and acknowledges guests in keeping with the restaurant’s service culture and standards, communicates food and beverage orders to the kitchen and bar, and guides guests through their experience. Strong communication, conflict-resolution, and knowledge of LINE policies, procedures, and expectations are required. Employees may also be asked to perform other tasks or help colleagues as operational needs arise. The position requires working varied shifts, including weekends and holidays. The work environment is usually moderately noisy. Physical activities may include lifting up to 30 pounds daily and sitting for up to one hour, as well as standing or walking, pushing, kneeling, bending, balancing, squatting, reaching, and stretching for up to eight hours per day. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED preferred.
Two years of experience in high-volume dining and fine dining preferred.
Ability to work varied shifts, including weekends and holidays.
Excellent English reading, writing, and oral proficiency.
Excellent organizational skills and attention to detail.
Ability to multitask.
Excellent communication skills.
Ability to handle a high volume of guest interactions efficiently and courteously.
Ability to work well under pressure and as part of a team.
Current state-required certifications.
Washington, DC Ward 1 residency is sought for the position.

Nice To Haves

High school diploma or GED.
Two years of experience in high-volume dining and fine dining.

Responsibilities

Welcome guests promptly and establish a tone of kindness and attentiveness.
Maintain good communication and teamwork with colleagues and other hotel departments.
Provide a welcoming guest experience in line with The LINE’s standards of excellence, professionalism, and friendliness.
Understand and consistently execute the sequence of service.
Know menu items, ingredients, and preparation techniques.
Use the POS system accurately to coordinate food and beverage orders.
Clear, mark, and maintain tables, including wiping and resetting them.
Anticipate guest needs, including pre-bussing, reordering, check delivery, and payments, and ensure guest satisfaction.
Follow alcohol-awareness procedures and policies.
Receive payment for items ordered and correctly handle cash, receipts, and gratuity distribution.
Assist coworkers with tasks as needed to support a positive environment for guests and colleagues.
Perform additional duties requested by management.
Maintain knowledge of the restaurant’s food and beverage offerings.
Maintain awareness of safety issues throughout the hotel.
Attend scheduled departmental and administrative meetings as requested.
Follow operating standards, policies, procedures, manuals, memos, and verbal instructions.
Know and follow safety and emergency procedures, including OSHA requirements.