Restaurant Server

Crestline Hotels and Resorts•Tuscaloosa, AL

12d

About The Position

The Restaurant Server takes food and beverage orders and retrieves and serves alcoholic and non-alcoholic beverages and food to guest tables according to hotel specifications, courteously and efficiently. The role collects payments and assists with maintaining the restaurant area and equipment. The position may offer career progression to F&B Supervisor, F&B Manager, Director of Food and Beverage, Director of Operations, General Manager, or VP of Food & Beverage.

Requirements

High school graduate, GED, or work equivalent.
Good understanding of the English language.
Previous guest/customer relations experience.
Must be TIPS, CARE, or equivalently certified, or become certified by the first day on the job.
Ability to input and access information in the property management system, computers, and point-of-sale system.

Nice To Haves

Certification of previous training in liquor, wine, and food service is preferred.

Responsibilities

Check with customers to ensure they are enjoying their meals and take action to correct problems.
Collect payments from customers.
Write patrons’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Prepare checks that itemize and total meal costs and sales taxes.
Take food and beverage orders from patrons.
Check patrons’ identification to ensure they meet minimum age requirements for alcoholic beverages.
Serve food and beverages, and prepare or serve specialty dishes at tables as required.
Present menus, answer questions about menu items, and make recommendations upon request.
Clean tables or counters after patrons finish dining.
Prepare hot, cold, and mixed drinks, and chill bottles of wine.
Roll silverware and set up food stations or dining areas for the next shift or large parties.
Inform customers of daily specials.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Explain menu preparation, ingredients, and cooking methods.
Prepare tables for meals, including setting up linens, silverware, and glassware.
Remove dishes and glasses from tables or counters and take them to the kitchen for cleaning.
Assist the host or hostess by answering phones for reservations or to-go orders and by greeting, seating, and thanking guests.
Perform cleaning duties, including sweeping and mopping floors, vacuuming carpet, tidying the server station, taking out trash, and checking and cleaning the bathroom.
Bring wine selections to tables with appropriate glasses and pour wine for customers.
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Escort customers to their tables.
Garnish and decorate dishes before serving.
Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Describe and recommend wines to customers.
Provide guests with information about local areas, including directions.