Restaurant Runner

TPG Hotels & Resorts•Fort Lauderdale, FL

10d•Onsite

About The Position

The Restaurant Runner delivers food from the kitchen to guests in restaurant and lounge areas and/or to buffets safely and efficiently. The role follows proper food handling and serving techniques, company policies and procedures, brand standards, and applicable federal, state, and local regulations. It also promptly reports emergencies, accidents, injuries, missing items, property damage, maintenance needs, safety hazards, and deviations from established standards to management. The position includes welcoming and seating guests, taking and entering orders, serving food and beverages, maintaining menu knowledge, recommending and promoting items, keeping tables clean and properly set, and interacting with guests to support their satisfaction.

Requirements

High school education or equivalent experience.
Ability to understand and provide friendly guest service.
Ability to understand and comply with proper ordering, beverage preparation, and food handling techniques.
Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient.
Ability to meet the stated physical requirements, including lifting up to 50 pounds.

Responsibilities

Deliver food from the kitchen to guests in restaurant and lounge areas and/or to buffets safely and efficiently.
Follow proper food handling and serving techniques, company policies and procedures, brand standards, and applicable regulations.
Promptly report emergencies, accidents, injuries, missing items, property damage, maintenance needs, safety hazards, and deviations from established standards to management.
Welcome guests, escort them to tables, provide menus, assist with seating, and accommodate special requests or preferences.
Listen to guests' food and beverage orders, note special instructions or dietary restrictions, and accurately enter orders into the ordering system.
Serve food and beverages promptly and accurately, ensure proper presentation, and verify orders match guests' requests.
Know menu ingredients, preparation methods, and specials; offer recommendations and answer guest questions.
Suggest appetizers, side dishes, desserts, and beverages, and promote specials or featured items.
Keep tables clean and properly set with utensils, glassware, and condiments; clear dishes and reset tables for new guests.
Engage with guests in a friendly and attentive manner, address concerns, provide solutions, and support guest satisfaction.