Restaurant & Retail Associate
About The Position
The Restaurant & Retail Associate performs restaurant and retail duties while representing Ghirardelli’s brand and providing a world-class guest experience. Duties include selling and merchandising premium chocolate, cashiering, candy making, stocking, pre-packing, and fountain service. The role requires maintaining product displays, supplies, equipment, and work areas to company and food-safety standards. Previous retail experience is desirable. The position requires working all shifts, including nights and weekends. Store hours are Monday–Friday and Sunday, 10:00 a.m.–9:00 p.m., and Saturday, 10:00 a.m.–10:00 p.m.; shifts may begin up to two hours before or end up to two hours after store hours for preparation and cleaning.
Requirements
- Must be at least 18 years old.
- Basic math computation skills.
- Strong oral and written communication skills.
- Ability to work with little or no supervision.
- Ability to work with a diverse team and meet adversity with professionalism.
- Ability to manage time effectively.
- Ability to maintain a pleasant demeanor and provide superior guest service.
- Ability to operate a dishwashing machine.
- Ability to work all shifts, including nights and weekends.
Nice To Haves
- Previous retail experience.
- High school diploma.
Responsibilities
- Provide exceptional guest service.
- Handle cash and process credit-card transactions according to company procedures and best practices.
- Assemble proprietary retail items according to recipe guidelines.
- Maintain adequate retail product supplies on the sales floor and in back stock.
- Ensure products are correctly priced and signed according to company guidelines.
- Maintain the sales floor and products to company cleanliness, arrangement, and display standards.
- Maintain detailed knowledge of products, pricing, and company history.
- Use product and pricing knowledge to answer guest inquiries and create upsell opportunities.
- Gift-wrap items for sale as needed according to company guidelines and standards.
- Follow food-safety guidelines and keep tabletops, serveware, floors, and trash receptacles clean and sanitary.
- Keep fountain and condiment supplies stocked and in good condition.
- Maintain a clean and orderly stockroom.
- Clean windows and mirrors when soiled or when directed by a supervisor or manager.
- Keep guest and employee washing facilities in good working order and clean and sanitary.
- Set up, maintain, and break down the fountain area.
- Replenish toppings and fountain items throughout the day and minimize or eliminate food waste.
- Maintain the required level of ice cream and all required flavors.
- Keep knowledge current about fountain products and their preparation.
- Work as a topper or scooper as needed.
- Perform semi-table service as part of overall guest satisfaction.
- Maintain candy-making equipment and supplies in good working order and know all recipes.
Benefits
- Starting pay of $17.00 plus tips.
- Holiday pay at 1.5 times pay for worked holidays.
- Free sundae or shake on every shift.
- 50% employee discount on everything.
- Quarterly bonus opportunity.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
