Restaurant & Retail Associate

Ghirardelli Chocolate Company•Paradise, NV

1d•$15 - $15

About The Position

The Restaurant & Retail Associate performs both restaurant and retail duties, representing the company while providing guest service and selling its premium chocolate products. Duties include merchandising and stocking, cash handling, preparing retail and fountain items, maintaining product displays and cleanliness, and supporting guest satisfaction. Previous retail experience is desirable. The position requires a high-energy, reliable employee with a strong work ethic who can work all shifts, including nights and weekends.

Requirements

Must be at least 18 years old.
Basic math computation skills.
Strong oral and written communication skills.
Ability to work with little or no supervision.
Ability to work with a diverse team and respond to adversity professionally.
Ability to manage time effectively.
Ability to maintain a pleasant demeanor and provide superior guest service.
Ability to operate a dishwashing machine.
Ability to work all shifts, including nights and weekends.
High energy, reliability, and a strong work ethic.

Nice To Haves

Previous retail experience.
High school diploma.

Responsibilities

Provide exceptional guest service.
Handle cash and process credit card transactions according to company procedures and best practices.
Assemble proprietary retail items according to recipe guidelines.
Maintain adequate retail product supplies on the sales floor and in back stock.
Ensure products are appropriately priced and signed according to company guidelines.
Maintain sales floor and product cleanliness, arrangement, and displays to company standards.
Maintain detailed knowledge of products, pricing, and company history.
Use product and pricing knowledge to answer guest inquiries and create upsell opportunities.
Gift-wrap items for sale as needed according to company guidelines and standards.
Follow food safety guidelines and keep tabletops, serveware, floors, and trash receptacles clean and sanitary.
Keep fountain and condiment supplies stocked and in good condition on the sales floor and behind the fountain area.
Keep the stockroom clean and orderly.
Clean windows and mirrors when smudged or soiled, or when directed by a supervisor or manager.
Keep guest and employee washing facilities in good working order and clean and sanitary.
Set up, maintain, and break down the fountain area.
Replenish toppings and fountain items throughout the day as needed while minimizing or eliminating food waste.
Maintain proper levels of all required ice cream flavors.
Keep knowledge current about fountain products and their preparation.
Work as a topper or scooper as needed.
Perform semi-table service as part of overall guest satisfaction.
Maintain candy-making equipment and supplies in good working order and know all recipes.