Restaurant Manager
About The Position
Reporting to the Restaurant General Manager, Retail, the Restaurant Manager is a leadership role at King’s Hawaiian Bakery and Restaurant. This role participates in the development and execution of the King’s Hawaiian Bakery and Restaurant’s strategic plan, growth initiatives, and daily operations. This position is responsible for the overall management and coordination of restaurant and bakery operations with an emphasis on providing an Aloha experience through excellent guest services and irresistible quality baked goods and Hawaiian foods. This position is responsible for managing best practices that drive the organizational efficiencies and effectiveness of all food and service standards. The Restaurant Manager is responsible for actively living the Aloha Culture, company Core Values, and Aloha Behaviors of King’s Hawaiian, and managing the operation with execution, validation, and oversight of systems and processes that maintain a consistent quality of Aloha service and product excellence.
Requirements
- High School Diploma or GED
- 2-5 years of Restaurant Management experience within a similar environment.
- Proficient in English with clear verbal and written communication skills.
- Highly curious, collaborative, and critical thinker.
- Phenomenal Customer Service
- Experience with service and labor controls, food quality, and safe food handling.
- Strong organizational skills
- Ability to model, coach, and enforce values, human and food safety, and sanitation.
- High attention to detail
- Ability to thrive in a fast-paced team environment.
- Able to balance multiple tasks and work well in an environment with time constraints.
- Proficient with technology including MS Office, and POS systems as a plus.
Responsibilities
- Lead and develop a team through coaching, training, and mentorship.
- Provide ongoing feedback and conduct performance evaluations.
- Work with maintenance to ensure equipment preventative maintenance and emergency maintenance are performed to specified guidelines.
- Manage steps of service standards and service with Aloha.
- Manage the schedule.
- Support, recruit, and hire to maintain proper staffing levels.
- Meet all financial goals set by the General Manager.
- Act upon guest feedback to make sustained corrections or adjustments to service.
- Create and follow up regularly on employee goals that align and drive operating plan.
- Ensure proper staffing levels are maintained and use appropriate data for accurate scheduling.
- Review equipment that will improve quality, safety, and/or efficiency.
- Follow ordering process for accuracy and minimizing waste.
- Develop and maintain systems and processes to measure service levels so consistent service standards that meet industry and internal best practices are met.
- Ensure that all cash handling and security procedures are met.
- Review and improve current operating procedures that create better efficiencies and effectiveness and improve security and safety.
- Provide a safe work / food environment for employees and guests.
- Conduct monthly safety training and sign-off.
- Validate that best food handling standards and employee safety practices are being followed and maintained.
- Maintain all food and safety government agencies and third-party inspection scores of 90% or higher.
Benefits
- Robust benefit plan
- Generous paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
