Restaurant Manager - In Room Dining (Overnight Shift)

Wynn Resorts•Las Vegas, NV

About The Position

The In-Room Dining Manager leads, develops, and inspires the In-Room Dining team to provide exceptional dining experiences in guests’ rooms and suites. The role ensures service reflects Wynn Las Vegas standards for luxury hospitality, personalized attention, detail, and operational excellence. The Manager provides visible, hands-on leadership while overseeing daily operations, team performance, financial results, service standards, and the guest experience. Through coaching and accountability, the Manager empowers team members to deliver memorable service and exceed guest expectations.

Requirements

At least five years of professional hospitality experience; preferably in a high-volume, upscale, or luxury food and beverage operation with annual revenues exceeding $7 million.
At least two years of supervisory or management experience in a food and beverage operation.
Demonstrated ability to lead, develop, motivate, and hold teams accountable while maintaining a positive and professional work environment.
Strong financial acumen and experience managing labor, departmental expenses, budgets, forecasts, and profit-and-loss performance.
Strong knowledge of restaurant and hotel food and beverage technology and point-of-sale systems.
Excellent leadership, delegation, organization, presentation, and time-management skills.
Exceptional interpersonal, communication, problem-solving, decision-making, and conflict-resolution skills.
Ability to remain composed and make sound decisions in a fast-paced, high-volume luxury hospitality environment.
Fluent, professional English communication, reading, and writing skills.
Ability to obtain and maintain all licenses and work cards required for the position, now and in the future.
Must be at least 21 years of age.

Nice To Haves

Experience in In-Room Dining, fine dining, luxury hotel food and beverage, or a comparable high-touch service environment is strongly preferred.
Experience working at a Forbes Travel Guide-rated hotel, resort, or restaurant is highly desired.
Fluency in an additional language is a plus.

Responsibilities

Lead, coach, mentor, and develop In-Room Dining team members, fostering professionalism, engagement, accountability, teamwork, and exceptional service.
Maintain a visible leadership presence and model Wynn Las Vegas service standards and values.
Oversee daily In-Room Dining operations, ensuring timely, accurate, personalized delivery and high standards of presentation and service.
Ensure the department delivers a luxury dining experience consistent with Wynn Las Vegas and Forbes Travel Guide standards.
Monitor the guest experience from order placement through delivery, presentation, service, and follow-up, identifying opportunities to improve each touchpoint.
Partner with Food & Beverage leadership, culinary teams, hotel operations, and other departments to support seamless service and communication.
Support departmental business objectives, service initiatives, and operational strategies established by Food & Beverage leadership.
Respond professionally and promptly to guest concerns, resolving issues and restoring guest satisfaction.
Address team member concerns and workplace matters consistently and professionally with appropriate leadership and support departments.
Analyze staffing needs and business volumes to develop effective schedules and operating plans that support service standards and productivity.
Monitor team performance, productivity, morale, attendance, and engagement; provide ongoing coaching and feedback.
Maintain departmental reports, operational records, and required documentation accurately and promptly.
Assist with financial performance, including labor management, operating expenses, revenue opportunities, budgeting, forecasting, and profit-and-loss objectives.
Identify opportunities to improve efficiency, revenue, productivity, service delivery, and the guest experience.
Ensure compliance with company policies and procedures and applicable health, safety, sanitation, alcohol-service, and regulatory requirements.
Support risk-management initiatives and ensure procedures protect guests, team members, and company assets.
Maintain knowledge of menus, ingredients, preparation methods, beverages, service standards, hotel amenities, and special events to support guests and team members.
Perform additional duties and responsibilities as assigned by Food & Beverage leadership.