Restaurant Manager - In Room Dining (Overnight Shift)

Wynn Resorts•Las Vegas, NV

About The Position

The In-Room Dining Manager leads, develops, and inspires the In-Room Dining team to deliver exceptional dining experiences in guests’ rooms and suites. The role ensures that guest interactions reflect Wynn Las Vegas standards for luxury hospitality, personalized service, attention to detail, and operational excellence. The Manager provides visible, hands-on leadership while overseeing daily operations, team performance, financial results, service standards, and the overall guest experience. Through consistent coaching and accountability, the Manager empowers team members to provide memorable service and exceed guest expectations.

Requirements

At least five years of professional hospitality experience.
At least two years of supervisory or management experience in a food and beverage operation.
Demonstrated ability to lead, develop, motivate, and hold teams accountable while maintaining a positive, professional work environment.
Strong financial acumen and experience managing labor, departmental expenses, budgets, forecasts, and P&L performance.
Strong knowledge of restaurant and hotel food and beverage technology and point-of-sale systems.
Excellent leadership, delegation, organization, presentation, and time-management skills.
Exceptional interpersonal, communication, problem-solving, decision-making, and conflict-resolution skills.
Ability to remain composed and make sound decisions in a fast-paced, high-volume luxury hospitality environment.
Fluent and professional English communication, reading, and writing skills.
Ability to obtain and maintain all licenses and work cards required for the position, now and in the future.
Must be at least 21 years of age.

Nice To Haves

Hospitality experience in a high-volume, upscale, or luxury food and beverage operation with annual revenues exceeding $7 million.
Experience in In-Room Dining, fine dining, luxury hotel food and beverage, or a comparable high-touch service environment.
Experience working within a Forbes Travel Guide-rated hotel, resort, or restaurant.
Fluency in an additional language.

Responsibilities

Lead, coach, mentor, and develop In-Room Dining team members, fostering professionalism, engagement, accountability, teamwork, and exceptional service.
Maintain a visible leadership presence and exemplify Wynn Las Vegas service standards and values.
Oversee daily In-Room Dining operations to ensure timely, accurate, personalized delivery and high standards of presentation and service.
Ensure the department delivers a luxury dining experience aligned with Wynn Las Vegas and Forbes Travel Guide standards.
Monitor the guest experience from order placement through delivery, presentation, service, and follow-up, identifying opportunities to improve service.
Partner with Food & Beverage leadership, culinary teams, hotel operations, and other departments to support seamless service and communication.
Support departmental business objectives, service initiatives, and operating strategies established by Food & Beverage leadership.
Respond to guest concerns professionally and promptly, taking appropriate action to resolve issues and restore satisfaction.
Address team member concerns and workplace matters consistently and professionally with appropriate leadership and support departments.
Analyze staffing requirements and business volumes to develop schedules and operating plans that support service standards and productivity.
Monitor team performance, productivity, morale, attendance, and engagement, providing ongoing coaching and feedback.
Maintain accurate and timely departmental reports, operational records, and other required documentation.
Assist with financial performance, including labor management, operating expenses, revenue opportunities, budgeting, forecasting, and profit-and-loss objectives.
Identify efficiencies and opportunities to improve revenue, productivity, service delivery, and the guest experience.
Ensure compliance with company policies and applicable health, safety, sanitation, alcohol-service, and regulatory requirements.
Support risk-management initiatives and ensure procedures protect guests, team members, and company assets.
Maintain knowledge of menus, ingredients, preparation methods, beverages, service standards, hotel amenities, and special events.
Perform additional duties as assigned by Food & Beverage leadership.