Restaurant Manager - Sorella

Hollywood Casino Aurora • Aurora, IL

5h

About The Position

The Sorella by Giada Restaurant General Manager is responsible for the restaurant’s overall leadership, business performance, and guest experience. The role ensures high standards of hospitality, food and beverage quality, and service excellence while leading and developing a high-performing team, driving profitability, and aligning operations with brand standards.

The Restaurant Manager oversees daily front- and back-of-house operations; ensures consistent service, food quality, and compliance with health, safety, and sanitation regulations; and develops a culture of hospitality, accountability, and performance excellence. The manager conducts staff meetings, performance reviews, and coaching to support team development.

The role includes managing financial goals such as revenue, costs, labor, and profitability; analyzing financial reports, sales trends, and guest feedback; and partnering with marketing and events teams on promotions and special events. The manager engages with guests, maintains relationships with VIP clientele, talent teams, and industry partners, and ensures the restaurant reflects the celebrity’s vision and brand identity.

Supervisory duties include staff development and training, rewards and recognition, performance evaluation and feedback, recommendations regarding staffing and scheduling, directing work procedures, and coaching, counseling, and disciplining employees. The position requires the ability to perform its essential duties, with reasonable accommodations available for individuals with disabilities. Candidates must be at least 21 years of age.

Requirements

• Must be at least 21 years of age.
• Bachelor's degree from a four-year college or university, or 5+ years of progressive leadership experience in high-volume, upscale, or celebrity-driven restaurants.
• Proven track record managing large teams and delivering exceptional guest experiences.
• Strong financial acumen, including experience managing P&L, budgeting, and forecasting.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to thrive in a fast-paced, high-profile environment with discretion and professionalism.
• Proficiency in Microsoft Excel, Access, Word, Outlook, and PowerPoint.
• Ability to perform arithmetic with whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.

Responsibilities

• Oversee daily restaurant operations and ensure seamless collaboration between front-of-house and back-of-house teams.
• Maintain consistent service standards that reflect the celebrity brand image and guest expectations.
• Monitor food quality, presentation, and the overall dining experience.
• Ensure compliance with health, safety, and sanitation regulations.
• Develop a strong management and hourly team.
• Foster a culture of hospitality, accountability, and performance excellence.
• Conduct staff meetings, performance reviews, and ongoing coaching.
• Develop, manage, and achieve financial goals, including revenue targets, cost controls, labor management, and profitability.
• Analyze financial reports, sales trends, and guest feedback to identify opportunities for growth.
• Partner with marketing and events teams to maximize exposure, promotions, and special events.
• Engage with guests to create memorable dining experiences.
• Maintain relationships with VIP clientele, talent teams, and industry partners.
• Ensure the restaurant embodies the celebrity’s vision and brand identity.
• Manage staff development, training, rewards, and recognition programs.
• Evaluate team members and provide constructive performance feedback.
• Make staffing and scheduling recommendations, including interviewing, hiring, planning, assigning, and directing work.
• Determine work procedures and expedite workflow.
• Coach, counsel, and discipline employees as needed.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage, which may vary by position.
• 401(k) matching, which may vary by position.
• Annual performance bonus, which may vary by position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager