MAITRED-SORELLA
About The Position
The Maitre d' provides daily supervision of front-of-house operations at Sorella by Giada, helping ensure efficient restaurant service and an exceptional guest experience. The role supports the Food & Beverage Manager in meeting operational, financial, service, and performance objectives while following company policies, departmental procedures, and applicable regulatory requirements. The Maitre d' oversees reservations, guest seating, table assignments, and dining room flow; coordinates staffing needs; welcomes guests and manages special requests; and addresses service concerns. The position monitors dining room presentation and service standards, coordinates communication across guests and restaurant teams, and supports service procedures, pre-shift meetings, team training, coaching, administrative work, and operational reporting. It also helps maintain budget and cost-control measures and ensures compliance with health, safety, sanitation, and other applicable requirements.
Requirements
- Must be at least 21 years of age.
- High school diploma or GED, or two years of previous customer service experience, or an equivalent combination of education and experience.
- Ability to perform basic math skills.
- Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
- Proficiency in Microsoft Office programs.
- Excellent motivational, communication, and customer service skills.
- Knowledge of kitchen and restaurant sanitation and the operation and maintenance of equipment.
- Ability to work any day of the week and any shift, including holidays and weekends.
Nice To Haves
- Five years of Food & Beverage experience is preferred, but not required.
Responsibilities
- Support departmental operational goals and monitor performance against service, productivity, and profitability objectives.
- Oversee reservations, guest seating, table assignments, and dining room flow to support efficiency and guest satisfaction.
- Coordinate staffing and scheduling needs with management to ensure appropriate service coverage.
- Support departmental budget compliance and established cost-control measures.
- Ensure team members follow customer service and hospitality standards.
- Greet and welcome guests, manage special requests, and support a positive, personalized dining experience.
- Address guest concerns and service issues promptly, escalating unresolved matters to management.
- Monitor dining room operations, table settings, service-area upkeep, and restaurant presentation.
- Coordinate communication among guests, servers, bartenders, kitchen staff, and management.
- Assist with developing and maintaining service procedures and consistent execution of restaurant standards.
- Conduct or assist with pre-shift meetings covering daily priorities, reservations, special events, and operational information.
- Monitor team member performance and provide direction to support efficient workflow and consistent service.
- Support team member training and development, reinforcing hospitality expectations, teamwork, and accountability.
- Provide coaching, feedback, and counseling to team members as appropriate.
- Assist the Manager with administrative responsibilities and operational reporting as assigned.
- Ensure compliance with company policies, departmental procedures, health and safety standards, and applicable regulatory requirements.
- Identify and promptly report operational, safety, or compliance concerns to management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
