Host - Sorella

PENN Entertainment • Aurora, IL

11d • Onsite

About The Position

The Host serves as the face of Sorella by Giada, creating a welcoming, high-energy first impression and setting the tone for guests’ dining experience in an upscale restaurant environment. The role manages reservations, waitlists, seating flow, and guest communications while maintaining the restaurant’s elevated brand standards. Sorella by Giada will offer Chef Giada De Laurentiis’ fusion of classic Italian cuisine and modern California influence at the new land-based Hollywood Casino in Aurora.

Requirements

• Strong interpersonal and communication skills.
• Professional appearance and demeanor.
• Ability to multitask in a fast-paced environment.
• Comfortable managing high-profile or VIP clientele.
• Flexible schedule including nights, weekends, and holidays.

Nice To Haves

• High school diploma or equivalent preferred.
• Previous host or guest service experience preferred; fine dining or high-volume restaurant experience is a plus.

Responsibilities

• Greet all guests warmly and professionally upon arrival.
• Manage reservations and waitlists using reservation platforms such as OpenTable or similar systems.
• Coordinate seating to ensure balanced service flow and optimal table turns.
• Accurately estimate wait times and communicate updates to guests.
• Escort guests to tables and provide menus.
• Maintain cleanliness and organization of the host stand and lobby area.
• Answer phones and respond to guest inquiries.
• Manage large parties and VIP guests with professionalism and discretion.
• Communicate effectively with management, servers, and kitchen staff.
• Assist with coat check, special accommodations, and guest requests.
• Monitor dining room capacity and adhere to fire and safety regulations.
• Support team members during peak business periods.

Benefits

• Wellness programs designed to support team members' financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED