Restaurant Assistant Manager - Sorella

Hollywood Casino Aurora • Aurora, IL

5h • Onsite

About The Position

The Restaurant Assistant Manager supports the Restaurant General Manager in overseeing daily operations at Sorella by Giada, an upscale dining concept at Hollywood Casino in Aurora. The role helps ensure exceptional guest service, strong staff performance, operational efficiency, and adherence to service quality and brand standards. It includes front-of-house leadership, staff development, service coordination, compliance, labor and inventory support, guest issue resolution, recordkeeping, and collaboration with culinary, beverage, and banquet teams.

Requirements

• High school diploma or equivalent.
• At least 3 years of restaurant management or supervisory experience.
• Strong knowledge of food, beverage, and service standards in a high-volume, high-end restaurant environment.
• Proven leadership and team development skills.
• Experience with POS systems, cash handling, and operational reporting.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Knowledge of state and local alcohol service regulations.
• Ability to multitask and manage operations in a fast-paced, high-pressure environment.
• Strong problem-solving and conflict-resolution abilities.
• Professional appearance and demeanor suitable for a high-end dining environment.
• Attention to detail and commitment to exceptional guest experiences.
• Ability to respond quickly to operational or guest service needs.

Nice To Haves

• Bachelor’s degree or hospitality management coursework.
• Restaurant management or supervisory experience in upscale, fine-dining, or celebrity chef establishments.

Responsibilities

• Assist in supervising front-of-house operations, including servers, hosts/hostesses, bartenders, and bussers.
• Lead and motivate staff to deliver exceptional guest service consistent with restaurant standards.
• Support recruitment, training, and development of team members.
• Ensure smooth service flow during peak periods and special events.
• Monitor and maintain compliance with company policies, food safety regulations, and liquor laws.
• Assist with scheduling and labor management to meet operational and budgetary goals.
• Address guest inquiries, concerns, and complaints promptly and professionally.
• Collaborate with culinary, beverage, and banquet teams to coordinate special events and VIP services.
• Maintain accurate records for cash handling, daily reports, and service audits.
• Ensure the restaurant meets brand standards for cleanliness, presentation, and organization.
• Support inventory control, ordering, and cost management.
• Participate in management meetings and provide feedback on operational improvements.

Benefits

• Day-one medical coverage (may vary by position).
• 401(k) matching (may vary by position).
• Annual performance bonus (may vary by position).
• Paid time off earned according to local policy, increasing with length of employment.
• Wellness programs supporting financial, physical, and mental well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED