Restaurant Manager

KFC•Norco, CA

14d•$24 - $25

About The Position

The Restaurant Manager leads a multi-million-dollar restaurant business and is responsible for day-to-day operations, team members, and shift supervisors. The role builds team capabilities, fosters a positive store culture, provides exceptional customer service, and coaches team members. The manager oversees restaurant operations and standards, including food and beverage quality, service, cleanliness, training, safety, and security. The position also requires sound judgment, effective communication, accountability, and the ability to respond appropriately to operational and customer needs.

Requirements

Previous customer service or cashier experience is desirable.
Proficiency using Microsoft Office, including Word and Excel.
Ability to use Internet Explorer.
Regular access to a personal vehicle.
Ability to stand, walk, sit, stoop or bend, reach, and use hands to finger, handle, or feel, including for computer operation.
Ability to push or pull up to 90 pounds up to 30 feet and lift up to 25 pounds.
Clear speech and good hearing, including in noisy social environments and on the phone.
Clear vision at 20 inches or less, with or without corrective lenses, and vision sufficient to drive safely, with or without corrective lenses.
Ability to use critical thinking to interpret written, oral, or schedule-based information; make sound decisions; set goals; evaluate situations; and plan or adjust work.
Ability to make decisions under supervision about variable situations and select appropriate responses, including responses to customer requests.
Ability to work with current or historical data to project future occurrences.

Responsibilities

Manage and direct overall restaurant operations, including inventory and cash-control systems.
Ensure compliance with local and national health and food-safety codes and company safety and security policies.
Recruit, hire, train, and develop high-quality team members.
Maintain a positive work environment that promotes company culture and values.
Ensure food and beverage quality, service, and cleanliness standards are met.
Maintain operational and training standards consistently.
Respond to written and verbal customer concerns and creatively solve problems.
Conduct performance evaluations and recommend promotions or corrective actions when appropriate.
Create a happy and safe work environment.
Ensure restaurant plans and marketing initiatives are implemented.
Hold team members accountable through the performance-management process.
Recognize exceptional performance and embodiment of company values using the RBD Value Card.
Attend staff, departmental, and required meetings.
Follow cash-handling, safety, and security procedures.
Adhere to KFC and City, State, and United States safety regulations.
Demonstrate knowledge of and compliance with RBD Human Resources policies and processes.
Use Microsoft Office, including Word and Excel, and Internet Explorer.
Maintain regular access to a personal vehicle.