Restaurant Manager
About The Position
As a Restaurant Manager with THE ONE GROUP, you will oversee daily front-of-house and back-of-house operations, ensure smooth service, and lead a team in delivering memorable guest experiences. The role is responsible for service excellence, team development, financial performance, and maintaining a dynamic, high-energy dining atmosphere. The manager leads restaurant operations and staffing, develops and mentors employees, resolves guest concerns, and supports the restaurant’s brand and local presence. The role also monitors revenue, expenses, inventory, purchasing, and operating costs, and works with leadership on marketing and promotional strategies.
Requirements
- Proven leadership experience as a Restaurant Manager, General Manager, or Hospitality Manager.
- Strong customer service background focused on guest experience and operational excellence.
- Extensive food and beverage knowledge, including the ability to educate staff about menus and ingredients.
- Familiarity with restaurant management software such as OpenTable, Avero, and POS systems.
- Strong leadership, communication, and problem-solving skills.
- Acute financial management skills, including experience handling budgets and P&L reports.
Responsibilities
- Oversee daily front-of-house and back-of-house operations.
- Maintain service excellence and ensure guests receive an elevated, seamless dining experience.
- Monitor product quality, vendor relationships, and compliance with sanitation and safety regulations.
- Organize and supervise staff shifts to ensure appropriate floor coverage.
- Implement and uphold company policies and hospitality standards.
- Recruit, hire, and onboard employees.
- Train and mentor employees in customer service practices and operational excellence.
- Conduct performance appraisals and provide constructive feedback to improve productivity.
- Foster team morale, motivation, and a collaborative, high-energy work environment.
- Deliver superior service and maximize customer satisfaction.
- Handle guest concerns professionally and efficiently, ensuring positive resolutions.
- Uphold THE ONE GROUP’s brand image and develop initiatives to enhance its local presence.
- Promote the brand through word-of-mouth marketing, restaurant events, and local partnerships.
- Recommend ways to attract new guests, including social media engagement and promotions.
- Monitor restaurant revenue and expenses to support profitability and cost control.
- Identify opportunities to optimize sales, reduce waste, and improve financial performance.
- Work with leadership to develop marketing and promotional strategies to increase guest traffic.
- Prepare detailed reports on weekly, monthly, and annual revenues and expenses.
- Oversee inventory and ensure effective purchasing strategies.
Benefits
- Performance-based bonuses of up to 10% of base salary.
- Competitive pay.
- Medical, dental, and vision insurance for full-time restaurant employees.
- Voluntary short-term disability insurance (employee-paid).
- Voluntary accident, hospital indemnity, and critical illness and cancer insurance (employee-paid).
- Traditional and Roth 401(k) plan for all employees.
- Employee dining discounts and/or complimentary onsite meals.
- Career development and growth opportunities.
- Paid sick time for employees residing in specified states and Washington, D.C., in accordance with applicable regulations.
- Paid time off.
- Employee Assistance Program (EAP).
- Commuter and dependent care benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
