Restaurant Manager
About The Position
The Restaurant Manager at The Salema Group Dunkin’ leads store operations and creates a guest-first environment focused on speed, accuracy, and friendliness. The manager resolves guest concerns, upholds brand standards, and leads from the floor while training, coaching, and developing team members and future leaders. The role oversees daily operations, scheduling, payroll, inventory, compliance, safety, and cleanliness, and manages labor, food costs, and operating expenses. The manager monitors sales trends and key performance indicators (KPIs), then adjusts operations and strategies to meet or exceed targets and drive growth. The Salema Group is a local family business that owns and operates 28 Dunkin’ locations on the seacoast of New Hampshire and Maine and has been in the Dunkin’ business since 1979. This position is with a Dunkin’ franchisee, not Dunkin’ Brands, Inc. or its affiliates; the franchisee is the employer and independently sets wages and benefits.
Requirements
- At least 1 year of food service management experience.
- Strong leadership, communication, and organizational skills.
- Passion for customer satisfaction and team development.
- Ability to thrive in a fast-paced, high-volume environment.
- High school diploma or equivalent.
- Reliable transportation and flexible availability.
- Ability to stand for extended periods and lift up to 50 lbs.
Nice To Haves
- ServSafe certification preferred.
Responsibilities
- Set and maintain a guest-first culture focused on speed, accuracy, and friendliness.
- Ensure guest interactions meet company standards and brand expectations.
- Resolve guest concerns quickly and professionally.
- Train, coach, and develop team members.
- Build a leadership pipeline within the store.
- Set clear expectations and provide feedback and accountability.
- Lead by example with a strong presence on the floor.
- Ensure execution of brand, safety, and cleanliness standards.
- Manage daily operations to maintain an efficient, organized environment.
- Oversee scheduling, payroll, inventory, and compliance.
- Manage and control labor, food costs, and operating expenses.
- Analyze sales trends and implement strategies to drive growth.
- Monitor KPIs and adjust operations to meet or exceed targets.
Benefits
- Competitive pay with a monthly bonus and unlimited earning potential.
- 401(k) program.
- Paid time off and sick pay.
- 100% medical and dental coverage for single plans, plus a contribution toward family plans.
- AFLAC coverage, including accident, short-term disability, and life insurance.
- Free employee meals.
- Tuition assistance through SNHU online programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
