Restaurant Manager - 'Emberance' NEW opening

Crescent Careers•Phoenix, AZ

About The Position

The Emberance Manager is a hospitality-driven leader responsible for overseeing daily shift execution, supporting team performance, and delivering exceptional guest experiences. The Manager serves as the primary floor leader during assigned shifts, ensuring that service standards, operational procedures, and hospitality expectations are consistently met. They lead by example, coach team members in real time, and foster an environment where guests and employees feel welcomed, valued, and cared for. The role is suited to someone who thrives in a fast-paced restaurant environment, enjoys developing others, and takes pride in maintaining high standards. It is designed for individuals who aspire to grow into restaurant management and leadership positions. The position reports to the Emberance Assistant General Manager and Director of Outlets.

Requirements

At least 1–2 years of restaurant leadership experience.
Strong hospitality mindset and passion for guest service.
Excellent communication and interpersonal skills.
Ability to coach and motivate team members.
Ability to remain calm and effective in a fast-paced environment.
Strong organization, attention to detail, and problem-solving skills.
Availability to work nights, weekends, holidays, and peak business periods.

Nice To Haves

Experience in upscale casual, polished casual, or fine dining restaurants.
New restaurant opening experience.
Knowledge of wine, beer, and spirits.
Experience leading shifts, conducting lineups, or training team members.
Desire to pursue long-term restaurant leadership opportunities.
Previous experience as a food server or bartender in a free-standing restaurant or hotel restaurant environment.

Responsibilities

Lead daily front-of-house operations during assigned shifts and ensure smooth service from opening through close.
Serve as the primary leadership presence on the restaurant floor; make decisions that support service flow, staffing adjustments, and guest satisfaction.
Maintain composure during high-volume service and communicate effectively with managers, chefs, and team members.
Lead pre-shift meetings and daily lineups, communicating menu features, service priorities, operational updates, and hospitality expectations.
Coach team members in real time, reinforce established standards, recognize positive performance, and assist with employee training and onboarding.
Promote teamwork, accountability, and a positive work environment.
Maintain an active dining-room presence, engage with guests, address concerns promptly, anticipate guest needs, and support effective service recovery.
Ensure guest interactions reflect Emberance's commitment to personalized, memorable hospitality and its standards and culture.
Ensure opening, shift-change, and closing procedures are completed accurately.
Monitor dining-room and staff appearance, cleanliness, organization, and readiness; conduct floor walks to maintain service, cleanliness, and safety standards.
Assist with table management and service flow throughout the shift.
Ensure compliance with food safety, sanitation, alcohol service, and company policies; communicate operational concerns and opportunities to restaurant leadership.
Monitor food and beverage presentation and service standards for quality and consistency.
Follow up on incomplete side work and assigned duties, and hold team members accountable for appearance, preparedness, and professionalism.
Help maintain a culture of excellence and attention to detail.