Hazie's - Full Service Restaurant Manager - Flex Year Round - Full Time

Alterra•Steamboat Springs, CO

13d•$65,000 - $70,000•Onsite

About The Position

Hazie’s is Steamboat’s flagship fine dining restaurant, located at the top of the gondola in Thunderhead Lodge. The Restaurant Manager oversees all phases of outlet operations, including front-of-house staffing, service, beverage inventory, financial procedures, and compliance with company policies and regulatory requirements. The role requires a strong presence on the restaurant floor and a focus on guest experience, service standards, cleanliness, staff development, and revenue growth. This is a salaried, exempt position. Work takes place in building and office areas, indoors, and may include exposure to kitchen heat and cold. The role involves long periods of standing and walking, occasional lifting, and pushing or pulling heavy items on a cart. Weekend and holiday work is required as needed. A valid driver’s license and ability to meet insurability standards are required.

Requirements

High school diploma or GED.
At least one year of casual-service dining-room supervisory experience is required.
Microsoft Office proficiency, including Excel, Word, and Outlook.
Good administrative and organizational skills.
Thorough understanding of restaurant operations and management techniques.
At least 18 years of age.
Ability to stand and walk for long periods and lift 35 pounds, as well as push and pull heavy items on a cart.
Ability to communicate clearly in English, both written and verbal.
Valid driver’s license and ability to meet insurability standards.
Adherence to all safety policies.
Effective problem-solving skills and ability to maintain positive relationships with guests, staff, management, subordinates, and coworkers.
Consistently serve as a role model for the company’s Service Excellence standards.
Resume required with online application.
Follow the company’s adapting COVID policies and guidelines.

Nice To Haves

Computer literacy, including POS system and timekeeping competency.
Financial responsibility, including the ability to read and understand budgets and profit-and-loss statements.
Formal college education in hospitality or at least two years of fine-dining operations and management experience with a thorough understanding of wine and beverage service, as described for the Hazie’s Restaurant Manager role.
Intermediate skier ability is required for the Hazie’s venue.

Responsibilities

Oversee all phases of outlet operations and ensure compliance with company policies, procedures, and regulatory requirements.
Oversee front-of-house staff human resources matters, staffing, and scheduling.
Create weekly labor and revenue forecasts and manage staff payroll procedures.
Maintain beverage levels, manage ordering, and perform inventory of alcohol products.
Implement training programs for service standards and beverage service.
Monitor guests’ dining experiences, maintain a strong floor presence, and make table visits to solicit feedback and recognize patronage.
Develop and implement strategies to increase revenue and average checks.
Maintain cleanliness standards and monitor opening and closing procedures.
Develop daily shift meetings and strategies.
Hire, train, and motivate the front-of-house service team.
Inspect buffet offerings for product fullness, presentation, and quality.
Know and enforce policies and procedures.
Reconcile daily sales and compile reports, receipts, and cash deposits.
Monitor and document service staff job performance.
Participate in weekly manager meetings.
Perform other duties as assigned.

Benefits

Free Alterra Mountain Pass for eligible employees and eligible dependents for winter and summer, and a free IKON Pass for eligible employees.
Discounted skiing and riding for friends and family of eligible employees.
Vacation and sick time policies for eligible employees.
Discounts on outdoor gear, apparel, rental cars, and other items.
Medical, dental, vision, life, AD&D, short- and long-term disability insurance, EAP, HSAs, and FSAs for Year Round, Flex Year Round, and Season-to-Season employees.
Apex-MEC minimum essential coverage plan available to seasonal employees without an offer of major medical coverage; includes preventive visits, urgent care visits, free telehealth, limited hospitalization, prescription drug benefits, and free multilingual behavioral health.
401(k) plan with company match.
Discounted tuition with a partner online university.
Paid parental leave of up to six weeks for eligible employees.
Free regional bus pass.