Restaurant Manager

P.F. Chang's • Charlotte, NC

18d

About The Position

The Restaurant Manager is a hands-on leader responsible for delivering P.F. Chang's guest-led Pan-Asian dining experience and supporting strong restaurant performance. The role leads both front-of-house hospitality and back-of-house culinary operations, develops an engaged team, and helps create memorable guest experiences. The manager is expected to model the company's PRIDE values—Passion, Respect, Innovation, Discipline, and Excellence—and maintain high standards in daily operations.

Requirements

• 1–3 years of progressive restaurant leadership experience managing both FOH and BOH operations in a high-volume, full-service restaurant.
• At least 21 years of age.
• High school diploma or equivalent.
• Maintain required food safety, alcohol service, and company training certifications in accordance with state, local, and company requirements.
• Valid driver's license and ability to handle operational duties and travel.
• Strong proficiency in culinary and beverage standards, labor management, cost controls, POS technology, problem-solving, and team coaching.
• Flexible availability for shifts across days, evenings, weekends, and holidays.
• Regular, reliable attendance and ability to work collaboratively in a fast-paced environment.
• Ability to stand and walk for extended periods, lift and transport up to 50 pounds, and work in kitchen, cooler, freezer, and outdoor conditions.
• Perform essential job functions with or without reasonable accommodation.

Nice To Haves

• College coursework in hospitality, culinary arts, or business.

Responsibilities

• Recruit, onboard, train, coach, and develop Team Members; build leadership bench strength and maintain an inclusive, respectful, high-performing workplace.
• Champion food and beverage quality, preparation, presentation, and service standards.
• Coach service, menu knowledge, speed of service, and guest recovery to deliver personalized hospitality.
• Oversee sanitation checks, facility upkeep, preventive equipment maintenance, and a clean, safe, guest-ready environment.
• Drive sales growth, manage labor and food cost controls, execute assigned Areas of Responsibility, and participate in inventory, ordering, and other restaurant performance goals.
• Support local restaurant marketing, community outreach, and charitable initiatives as a brand ambassador.
• Work FOH and BOH shifts across days, evenings, weekends, and holidays as business needs require.
• Handle operational duties such as shift coverage, bank deposits, catering deliveries, local marketing, and business travel.

Benefits

• Medical, dental, and vision benefits.
• 401(k).
• Paid time off.
• Quarterly performance bonuses.
• Paid management training and career development; the company promotes from within.
• Employee referral bonuses: $250 for Team Member positions and $500 for restaurant management positions at locations other than the employee's home location.
• Exclusive employee discounts.
• Financial assistance through the Lucky Cat Fund for qualifying team members experiencing hardships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED