Restaurant Manager

Del Taco • Tulsa, OK

54d • Hybrid

About The Position

Reporting to the District Manager, the Restaurant Manager is responsible for protecting and delivering the Del Taco Brand, to grow sales while maximizing the efficiency and profitability of the restaurant by leading the Del Taco Way. This role involves fully staffing the store with quality people, recruiting, hiring, and retaining employees, and ensuring the entire team is certified according to the current training process. The manager is expected to create a service-oriented culture, promote an environment of fun and teamwork, evaluate performance, and administer disciplinary actions when necessary. A key aspect of the role is developing team members and future managers. The manager must deliver the brand by executing Del Taco standards and processes, maintaining the facility and customer areas, ensuring equipment is operational and safe, delivering quality products, adhering to cleaning schedules, ensuring proper employee uniform, providing a consistent service experience, and ensuring POP and signage are correctly displayed. The role also requires achieving or exceeding sales plans by identifying and communicating sales goals, ensuring proper staffing based on sales projections, increasing customer count and check average, executing local store marketing, staying aware of local events and competition, and flawlessly executing marketing promotions. Profitability is driven by maintaining staffing levels, complying with labor laws, accurate inventory management, enforcing cash handling procedures, performing cash audits, executing safety and health standards, minimizing costs, and achieving controllable cost targets. Other responsibilities may be assigned as circumstances dictate.

Requirements

• High School diploma or equivalent.
• 3 - 5 years experience in QSR industry / full service concept.
• ServSafe Certified.
• Fluent in English.
• Excellent communication and interpersonal skills; great telephone manner.
• Excellent organizational skills; detail oriented; accurate.
• Excellent analytical, problem solving, and math skills.
• Ability to work with minimal supervision, under pressure.
• Proven ability to lead and motivate a diverse team, and promote learning, development and career growth.
• Valid Driver’s License and Proof of Vehicle Insurance is required.

Nice To Haves

• Spanish is a plus.

Responsibilities

• Fully staff the store with quality people.
• Recruiting, hiring, and retaining all restaurant employees.
• Ensuring the entire team is certified according to the current training process at all times.
• Creating a service oriented culture.
• Promoting an environment of fun and teamwork.
• Evaluating performance and recommending salary increases.
• Recommending, approving, and administering disciplinary action, suspension, and/or termination.
• Developing and growing team members and future managers.
• Executing Del Taco standards and using our processes and systems 100% of the time.
• Maintaining the facility and customer areas.
• Maintaining all equipment to operational and safety standards.
• Delivering only quality products to Del Taco standards every time.
• Adhering to cleaning schedules and standards.
• Ensuring employees are in proper uniform.
• Ensuring a consistent service experience.
• Ensuring POP and signage is present and in the approved location.
• Identifying and communicating sales goals (daily, weekly, year over year).
• Ensuring the right people are in the right places according to projected / actual sales.
• Increasing customer count and check average, and maximizing capacity and customer value.
• Identifying and executing Local Store Marketing opportunities to attract new customers.
• Staying aware of local events; Understanding the store’s current trade area and competition.
• Executing speed (speed with a smile) and service standards.
• Flawlessly executing marketing promotions and campaigns.
• Maintaining staffing levels to actual sales.
• Complying with labor laws.
• Accurately ordering and managing inventory to reduce waste and prevent theft.
• Ensuring cash handling procedures and standards are in place and followed.
• Performing cash audits and addressing identified issues.
• Executing safety and health standards.
• Minimizing R&M / Supplies and Services costs by managing service vendors efficiently.
• Achieving and communicating controllable cost target.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED