Restaurant Manager
About The Position
The Restaurant Manager partners with the General Manager to oversee the restaurant’s daily operations. The role focuses on delivering quality food and positive guest service, supporting sales and repeat business, and engaging professionally with customers and team members. The Restaurant Manager helps lead hiring, training, scheduling, performance management, labor controls, financial reporting, alcohol-law compliance, food safety, and restaurant cleanliness. The position also supports subordinate managers and handles issues involving customers, employees, vendors, and property owners when the General Manager is absent.
Requirements
- At least 3 years of full-service restaurant management experience.
- High school diploma or equivalent.
- Excellent oral and written interpersonal and communication skills for working with a diverse group of employees, customers, and purveyors.
- Ability to meet deadlines and be detail-oriented.
- Intermediate computer skills, including the MS Office Suite.
- Ability to stand, walk, bend, lift, stoop, or perform other work for 60–80% of the time.
Nice To Haves
- Bachelor’s degree preferred.
- ServSafe Certificate or equivalent safe-food-handling certificate preferred.
- Restaurant 365 experience is a plus.
Responsibilities
- Work the floor during mealtimes and other busy periods to support positive guest service; greet and mingle with customers, bus tables, run food, monitor ticket times, and check food and beverage quality and customer satisfaction.
- Monitor staff service levels and respond to complaints, taking appropriate steps to resolve dissatisfaction and encourage return visits.
- Communicate daily with management and hourly employees about relevant information, including policy and operational changes, and motivate employees to foster a positive work environment.
- Assist with human resource functions, including interviewing, hiring, termination, discipline, employee-file upkeep, training, scheduling, performance evaluations, and employee meetings.
- Facilitate the development of subordinate managers.
- Assist in interviewing, supervising, developing, training, and disciplining hourly employees, and contact the General Manager about terminations when necessary.
- Assist with preparing schedules and ensuring appropriate staffing for all shifts.
- Handle problems and complaints from customers, employees, vendors, and property owners when the General Manager is absent.
- Assist with calculating labor costs, reviewing clock-in times for tardiness and clock-out times for scheduling and operational information, and adjusting labor to meet budget and volume levels by shift.
- Assist with compiling weekly in-house profit and loss statements and presenting monthly P&Ls at management staff meetings when the General Manager is absent.
- Help ensure employees comply with alcohol-related laws, including the requirement that alcohol servers have an unexpired ABC card; maintain and update the ABC book or binder.
- Enforce sanitary food-handling practices, general cleanliness, and maintenance of kitchen and dining areas.
- Ensure compliance with operational standards, company policies, and Memphis and Shelby County Health Department requirements.
- Provide in-house employee training on health department regulations.
Benefits
- Free shift meals.
- 50% off meals when off the clock.
- Medical insurance.
- Dental and vision insurance.
- Term life insurance.
- Employee Assistance Program.
- Vacation after six months.
- Potential bonuses.
- 401(k).
- Short- and long-term disability income protection.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
