Restaurant Manager

MEZZE SOUTH BEACH LLC•Miami Beach, FL

12d

About The Position

The Restaurant Manager is a floor-forward leader responsible for daily service execution, team coaching, guest satisfaction, and consistent delivery of José Andrés Group standards. In partnership with the Assistant General Manager or General Manager, this role drives shift performance, labor efficiency, inventory accuracy, and compliance while nurturing a positive, inclusive culture. The manager leads restaurant operations across service periods and activations, models anticipatory hospitality, develops team members, supports financial targets and sales growth, and ensures compliance with health, safety, employment, and alcohol-service requirements. The role also assists with menu launches, seasonal changes, pop-ups, training rollouts, and opening checklists as assigned.

Requirements

2–4+ years of progressive front-of-house leadership in high-volume upscale casual or fine dining.
Prior supervisor or assistant manager experience.
Proven success running busy shifts while balancing guest experience, team coaching, and cost controls.
Working knowledge of reservations platforms such as Resy, SevenRooms, or TOCK; POS platforms such as MICROS or Toast; scheduling tools such as HotSchedules; and Google Workspace.
Strong communication, conflict-resolution, and coaching skills.
Organized and detail-oriented.
Familiarity with food safety, alcohol service, labor compliance, and cash-handling best practices.
Wine, spirits, and culinary knowledge to guide guest choices and support sales.
Flexibility to work nights, weekends, and holidays.
Ability to stand and walk for extended periods, up to 8 hours.
Ability to lift, push, or pull up to 30 lbs. occasionally.
Ability to perform frequent reaching and bending, and to listen and maintain visual acuity in a fast-paced environment.
Ability to work with exposure to hot and cold environments and cleaning chemicals per safety standards.

Responsibilities

Lead daily service across all dayparts and activations, including à la carte, bar, private dining, and events.
Execute standard operating procedures and maintain opening and closing processes, cash handling, and table and reservation management.
Run pre-shifts and deploy staff to meet pace, cover, and sales projections.
Ensure facility readiness and cleanliness, follow up on maintenance, and adhere to health and safety standards.
Remain visible on the floor and model anticipatory hospitality and effective table touches.
Coach service standards, including sequence of service, service recovery, and allergy and ADA protocols.
Manage guest recovery with empathy and speed, document issues, and cultivate repeat business and VIP relationships.
Monitor guest feedback, identify trends, and implement corrective actions.
Participate in recruiting, interviewing, and onboarding, and build a strong bench of leads and captains.
Deliver ongoing training in service, product knowledge, systems, and compliance.
Recognize strong performance, document coaching, and support progressive discipline when needed.
Foster an inclusive, respectful, learning-focused culture aligned with José Andrés Group values.
Support P&L targets through smart scheduling, in-shift labor deployment, and productivity tracking.
Maintain timecard accuracy, tip-pool and tip-credit compliance, and cash controls.
Partner with Culinary and Beverage on inventory counts, waste tracking, and cost-of-goods-sold controls.
Review KPIs, including covers, check average, comps and voids, labor percentage, and guest sentiment, and report actions.
Drive sales through upselling programs, features, pairing suggestions, and reservation pacing strategy.
Support local marketing initiatives, community outreach, and private dining sales.
Uphold Department of Health and health-code requirements, alcohol-service laws, wage-and-hour rules, and safety standards.
Lead incident response and reporting, and ensure safety drills and certifications remain current.
Assist with menu launches, seasonal changes, pop-ups, training rollouts, and opening checklists as assigned.