Sunset Terrace Restaurant Manager

Omni Hotels & Spas•Asheville, NC

About The Position

The Restaurant Manager is responsible for front-of-house restaurant management operations at Sunset Terrace. The role oversees approximately 30 associates with support from the Restaurant General Manager, other managers, and supervisors. The manager helps ensure a smooth, efficient, and economical restaurant operation while maintaining food and beverage standards and a consistent guest experience in accordance with Medallia feedback and Omni Hotels facility standards and guidelines. The position includes purchasing supplies, recording outlet-related data, maintaining a highly motivated and trained team, and monitoring labor costs to meet payroll targets. The manager coordinates with internal departments, monitors guest requests to ensure timely fulfillment, and regularly inspects the restaurant to maintain clean, inviting surroundings that project four-diamond/four-star quality. The manager is expected to engage actively with guests and hotel associates and encourage staff to create unique, personalized guest experiences.

Requirements

Minimum of 2 years of Food & Beverage Management experience.
Demonstrated track record of successfully managing in an upscale Food & Beverage environment, with strong front-of-house experience.
Proficiency in forecasting, cost controls, and scheduling developed through related experience.
Proven leadership skills supporting employee growth and development, interdepartmental teamwork, and exceptional customer service.
Able to thrive under pressure, perform multiple functions, and troubleshoot as needed.
Service- and detail-oriented, with a friendly, approachable demeanor and strong problem-solving skills.
Computer proficiency, including Microsoft Office and Windows.
Experience managing payroll.
Bachelor's degree or Associate degree, with a minimum of two years of higher education.
Ability to stand and/or walk for long periods and lift, push, or pull up to 40 pounds.
Able to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Food & Beverage Management experience in a luxury four-diamond hotel.
Micros POS experience.
TIPS Certification.

Responsibilities

Oversee approximately 30 associates with support from the Restaurant General Manager, managers, and supervisors.
Maintain food and beverage standards and a consistent guest experience, including compliance with Medallia expectations and Omni Hotels facility standards and guidelines.
Ensure the restaurant operates smoothly, efficiently, and economically.
Specify and purchase supplies and record data pertaining to the outlets.
Maintain a highly motivated and trained staff that strives for excellence in service.
Monitor and control outlet department labor costs to achieve targeted payroll.
Maintain restaurant turnover at an acceptable level.
Coordinate and communicate with other internal departments.
Monitor guest requests and ensure they are met within prescribed time limits.
Inspect and tour the restaurant several times daily to ensure it is clean, inviting, and projects four-diamond/four-star quality.
Engage with guests and hotel associates and encourage staff to create unique, personalized guest experiences.
Perform other duties as assigned by the Restaurant General Manager.