Sunset Terrace Restaurant Manager

Omni Hotels & Resorts•Asheville, NC

10d•Onsite

About The Position

The Restaurant Manager is responsible for front-of-house restaurant management operations at Sunset Terrace Restaurant at Omni Grove Park Inn & Spa. The role oversees approximately 30 associates, supported by a Restaurant General Manager, managers, and supervisors, and works to maintain food and beverage standards and a consistent guest experience in accordance with Medallia feedback and Omni Hotels facility standards and guidelines. The manager helps ensure the restaurant operates smoothly, efficiently, and economically; oversees supply purchasing and outlet records; develops and motivates staff; and monitors labor costs and payroll targets. The role also coordinates with internal departments, follows up on guest requests, and regularly inspects the restaurant to maintain a clean, inviting environment consistent with four-diamond/four-star quality. The manager is expected to engage with guests and hotel associates and encourage staff to create personalized guest experiences.

Requirements

At least 2 years of Food & Beverage management experience; luxury four-diamond hotel experience is preferred.
Demonstrated success managing in an upscale Food & Beverage environment, with strong front-of-house experience.
Experience developing proficiency in forecasting, cost controls, and scheduling.
Leadership skills that support employee growth and development, interdepartmental teamwork, and exceptional customer service.
Ability to thrive under pressure, perform multiple functions, and troubleshoot as needed.
Service- and detail-oriented, with a friendly, approachable demeanor and strong problem-solving skills.
Computer proficiency, including Microsoft Office and Windows.
Experience managing payroll.
Bachelor’s degree or an associate degree, with a minimum of two years of higher education.
Ability to stand and/or walk for long periods and lift, push, or pull up to 40 pounds.
Ability to work a flexible schedule that includes nights, weekends, and holidays.

Nice To Haves

Experience in a luxury four-diamond hotel.
Micros POS experience.
TIPS Certification.

Responsibilities

Oversee approximately 30 associates with support from the Restaurant General Manager, managers, and supervisors.
Maintain food and beverage standards and a consistent guest experience, using Medallia feedback and following Omni Hotels facility standards and guidelines.
Help ensure smooth, efficient, and economical restaurant operations.
Specify and purchase supplies and record outlet-related data.
Maintain a motivated and trained staff that strives for excellence in service.
Monitor and control outlet labor costs to achieve targeted payroll.
Maintain restaurant associate turnover at an acceptable level.
Coordinate and communicate with other internal departments.
Monitor guest requests to ensure they are met within prescribed time limits.
Inspect and tour the restaurant several times daily to ensure it is clean, inviting, and reflects four-diamond/four-star quality.
Engage with guests and hotel associates.
Encourage staff to create unique, personalized guest experiences.
Perform other duties as assigned by the Restaurant General Manager.