Restaurant Leader

Raising Cane's•Norfolk, VA

3d•$65,000 - $80,000

About The Position

The Restaurant Leader provides strategic direction for the restaurant, maintains operational standards, and drives results through people development, sales, and profit growth. The role teaches, models, and upholds Raising Cane’s culture standards for crewmembers, customers, and partners. The position is responsible for the restaurant’s financial success, including forecasting, budgeting, monitoring profit and loss statements, and executing strategies to improve financial and operational performance. The Restaurant Leader ensures compliance with company standards, policies, and laws; hires and manages management-level crewmembers; creates work and training schedules; and develops management-level employees through performance management. The Restaurant Leader also acts as manager on duty, opens and closes the restaurant, manages cash handling, deploys crewmembers during shifts, and supports customer service, training, cleanliness, and facility upkeep. The work environment is a fast-paced kitchen and customer-facing setting, with indoor and outdoor work in varied temperatures and physical activity such as walking, standing, lifting, and bending. Work may involve food products, common allergens, industrial equipment, and commercial cleaning products requiring personal protective equipment.

Requirements

5+ years of restaurant or retail management experience.
High school diploma or equivalent.
Must be at least 18 years of age.
Valid driver’s license.
Able to work a variety of shifts, including days, evenings, and weekends, and travel as needed for work-related functions and training.
Detail-oriented and organized, with the ability to manage multiple changing priorities.
Self-driven, flexible, and energetic, with strong analytical, written, and verbal communication skills.
Able to work effectively and efficiently both independently and collaboratively.
Able to recognize problems, set goals, create plans, and turn plans into action to solve problems.
Able to measure performance subjectively and objectively with a high level of emotional intelligence.
Proficient with technology systems including Microsoft Office (Excel, Word, and Outlook), and able to learn and adapt to new systems quickly.
Able to manage public dealings professionally and act as a brand ambassador inside and outside the restaurant.

Nice To Haves

New restaurant opening experience.
Local restaurant marketing experience.
Some college.

Responsibilities

Ensure the restaurant’s overall financial success, including forecasting and budgeting.
Ensure restaurant compliance with company standards, policies, and laws.
Hire and terminate management-level crewmembers, including handling status changes and payroll processes.
Create crewmember work and training schedules.
Develop management-level crewmembers, including through performance management.
Act as manager on duty; open and close the restaurant; and manage cash handling.
Monitor profit and loss statements and develop and execute strategies for financial and operational performance.
Enforce Raising Cane’s policies and standards.
Use required tools, forms, and logs to support shift execution, document results, and take corrective action when needed.
Deploy crewmembers during shifts and provide exemplary customer service.
Use the reward and recognition program for restaurant crewmembers.
Authorize employee functions requiring manager approval, such as discounts and timeclock overrides.
Ensure restaurant cleanliness and that the facility is in good working order.
Achieve and maintain training restaurant status.
Achieve “meets expectations” or better results across crewmember and operations performance metrics.
Complete other duties as assigned.
Represent the brand professionally in public dealings, consistent with Raising Cane’s policies.