In Room Dining Server (Part Time) I Seltzer's

Omni Hotels & Resorts•Oklahoma City, OK

13d•Onsite

About The Position

The Restaurant In Room Server delivers food and beverage orders and amenities to guest rooms and provides exceptional service to create memorable guest experiences. The server coordinates with order-taking agents and Culinary staff on special requests and dietary restrictions, prepares room-service trays, and delivers and serves orders according to departmental standards. The role also involves maintaining clean and organized work areas, keeping supplies stocked, following checklists and side work, and serving alcohol in compliance with legal requirements.

Requirements

At least one year of serving experience; high-volume and casual-environment experience is preferred.
Full knowledge of menus, liquor, beer, cocktails, and other pertinent information.
Strong communication skills and the ability to speak with enthusiasm.
Must be at least 18 years of age.
Problem-solving ability, self-motivation, and organizational skills.
Ability to understand and follow verbal and written instructions.
Ability to work under minimal or moderate supervision.
Flexibility to work schedules that include weekends and holidays.
Ability to bend and reach above the head while holding up to 10 pounds frequently.
Ability to stand for extended periods, including at least eight hours per shift.
Ability to lift, push, pull, and carry moderate weight.
Ability to walk and stand for extended periods, with frequent bending and twisting.
Must be able to obtain a valid Food Handler certification and ABLE License upon hire.

Nice To Haves

High-volume serving experience.
Serving experience in a casual environment.

Responsibilities

Acknowledge and greet guests, anticipate their needs, and respond to inquiries and requests.
Maintain full knowledge of food and beverage offerings.
Monitor and maintain the cleanliness, sanitation, and organization of work areas and equipment.
Keep supplies fresh and well-stocked.
Prepare room-in-room dining trays with the appropriate mise en place for each order.
Coordinate with order-taking agents and Culinary staff regarding special requests and dietary restrictions.
Coordinate, prepare, and deliver food and beverage amenities to guest rooms.
Engage with guests in accordance with Omni standards and Power of Engagement training.
Deliver and serve orders according to departmental standards and steps of service.
Contribute to a professional workplace that supports employee morale, productivity, and effectiveness, and work well with diverse front-of-house and back-of-house staff.
Perform additional responsibilities as requested by a manager.
Serve alcohol responsibly and comply with legal requirements, including carding and consumption requirements.
Follow daily checklists and complete side work, including restocking and cleaning.
Comply with direction and instructions from the management team.